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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

refund sent and removed

I bought an item on 9/3/2024 with a cost of 58 USD, I spoke with the seller to cancel the order 1 and a half hours after making the purchase, this is because I did not look at the description of the item and I bought it quickly because This one sells...

watch list won't show pictures of items ??

cant view items in watch list what's up?

clicking the Shipping Policy pulldown box jumps up higher in the listing

This is a new annoyance for me that just started happening this week.When I am editing a listing (whether I click "Edit", "Relist", or "Sell Similar"), I scroll down and fill or change the various fields. One of my last steps is to edit the Shipping ...

Where's my item description?

I recently listed an item and when I check on it, I can't view the description. I've tried this on Chrome and Edge but there's nothing there. It doesn't matter if I'm logged in to eBay or not. Haven't tried this yet on a mobile device. I know there i...

Left navigation bar / section is missing from sellers and store pages. Completely blank.

The left navigation bar / section has completely disappeared from seller pages and store pages. So, there are no categories listed, specifics are gone, no sold/completed option, etc., etc. When entering a search term for a specific item, the results ...

Not visible listings in shop and Ebay.com

I have more than 15000 active listings, but I and my customers can see only 23 listings now (in my Shop). I don't see my listings on Ebay.com, also impossible to find them with search.

How do I eliminate MLB searches in my specific search for NY Rangers cards?

my searches for NY Rangers cards is contaminated with MLB Items?

Ebay Site keeps shutting down

3/24/24 Sunday I've been trying to list items this morning, and the site keeps going down, what is going on today.... i know it's a full moon, so weird things happen, but, very frustrating.....

Promotional Shipping Rule has disappeared

I am having a problem with Promotional Shipping Rule - after changing my Shipping Policy to automatically include 3 USPS Shipping Options for buyers to select.Mainly, what I wanted to do [and got sidetracked on my Shipping Policy] is to offer a PROMO...

100g address labels WEIGHT FAULT

I sent an item yesterday. I paid for Signed for 2nd class letter size weighing 46g. When I printed the address label it put the weight as 0.001kg.When I went into the Post Office to register the package and receive my Proof Of Postage they refused to...

You can't relist this, because you've selected to automatically relist it.

Why does this message even exist? Whether I turn the "auto relist" switch on or off, I can't list it again and it's not auto-relisting, so WTH ebay? How do I get my item listed for sale again?

App messages

Is anyone experiencing issues sending messages via the app? Tech error says messages in app down for maintenance but you can send messages via the website. Tech board doesn’t highlight maintenance. TIA

Resolved! Unable to clear recent searches

Clearing recent searches (after clicking the search bar) is not working properly. Clicking 'X' for each search does remove it from the list, but all searches reappear after a page reload. Clearing site data and cookies does not resolve the issue, sea...