Report eBay Technical Issues

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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

How to report privacy-related system issue

I recently discovered (what I believe to be) a privacy-related bug in the system, which exposed me to another eBay users's private email address (which violates eBay's Member-to-Member Contact Policy). Is there a way to report the bug directly to eBa...

saved search notifictions

Ebay has stopped sending my daily saved search ebay email notifications. It has been suggested that I go to the saved searches page and select stop email and then later select get email. Is this a fix?

Cancellation not rec

On May 1, 2024 I received an Ebay notice that I had sold an item. Within 5 minutes, the buyer wanted to cancel because she said she made a mistake by buying. I answered within minutes that I APPROVED the cancellation. On May 4, I received an email fr...

Descriptions being replaced with spam links

When creating ads today, i notice that some listings have no description after submitting. When I click revise, the description appears, but is not present on the live ad page. When checking with chrome inspect tool, my description is replaced with a...

ebay listings

"Item description from the seller" field, displays "We looked everywhere" error message

eBay's Latest Glitch...

This is my listing view for seller's description.

Defective Ebay gift card

I don't know if anyone can help me with this, but here goes. I bought an Ebay gift card yesterday(7/20) at a Whole Foods store in the amount of $50. When I tried to scratch the card to view the number necessary to use the card, there was no number, j...

All of my active items were deleted

It says this was resolved but it is essentially what happened to me. No expiration or ability to relist, just all the information and photos associated with all my current active listing deleted for some reason. Any help would be greatly appreciated....

Ebay Endless Fraud w/out intervention

Seller disappeared following explicit explanation of prior fraud. Seller request that you purchse outside Ebay's time restraints.

Why is the system running so slow?

Is anyone else having troubles making new listings...For the past three days when I go in to make up a new listing, when I click on something in the information spot it does nothing for minutes at a time...If you look down at the bottom it shows circ...

Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second.

"Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second. Please try again later." You're right, this IS embarrassing. I can't even access a listing to remove the note to buyers to "watch the video", since eBay v...

draft disappearing

Several days ago all my drafts disappeared. A day or two later they were back , and now they're gone again. What's happening?

redemtion code last 4 digit missing

I am writing to bring to your attention an issue I encountered with three eBay vouchers purchased recently. On 05/06/2024 I visited your esteemed location at 10 East 81st Avenue, Merrillville, IN 46410, and acquired three eBay vouchers totaling $490....

Listing page freezing after adding pictures

Can we please fix this issue? Every time I add photos to my listing via my phone (like I've been doing for years) and there are more than 6; the listing page becomes unresponsive and forces me to close the tab. It's driving me insane. Please fix your...