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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Listings multiplying like magic - Help!

I wanted to relist all the listings that ended at the same time, so I check the box for "relist". Did not pay any attention until the next morning. When I came back to my active listings, I noticed that every listing had multiplied into 5 exact listi...

Advertising Dashboard not working

I am not being able to view the data on 2 of my advertising campaigns in the seller hub. When I click on them, I keep getting the "We looked everywhere" page. Any ideas how to fix this?

Can't feature a promotion with a marketing banner

For years I would always feature an active markdown sale with a marketing banner on my store page. Around a couple of weeks ago I noticed that "Promotion" was no longer an option. I discovered that it is still an option on the .com website but not on...

Ebay app keeps freezing

Ebay app keeps freezing randomly. Ive deleted and reinstalled and updated. Works fine and then freezes again. Ive closed and reopened and not loading any results or images.

Buyer-initiated Push Notifications not working in dark mode

I seem to not be receiving seller-initiated offers in my push notifications on my iphone, and it's a recurring issue for a few months now. My physical store iphone in light mode pushes seller offers. Both are running IOS 17.5.1 and Ebay App version 6...

"Sponsored" notice backwards

Searching eBay today, the word "Sponsored" on all those top search results is showing backwards, as derosnopS. Weird.

New ebay layout doesn't work on Firefox!

For the past maybe 2 days ebay no longer displays correctly when using Firefox. See attached screenshot. All the HTML is completely messed up and it's impossible to navigate. Is ebay aware of this massive massive problem? Yes, I'm using the latest ve...

Screen Shot 2021-08-07 at 7.55.24 AM.png

Listing not showing pictures

Hi Today I have a problem where most of my listing pictures are missing (broken?), and I can't see the picture of other seller too (some can). Is this the problem on my end or is it a problem on ebay side? Anyone having the same problem? Thank you

Ebay saved searches didn't come to my inbox today

Today none of my saved searches came to my email inbox. Yes I know one can individually go through all one's saved searches, turn it off, turn it back on and then hope for the best. That is time consuming. I'd rather ebay fixed it. Anyone know what i...

Listings Not Showing Up

Is anyone having any issues with listing their items to sell? I could list them but it doesn't show up in search.

You have been sending me packages that do not belong to me. you send it to my address but wrong nam

the name is wrong, my name is John Koch not John Kock but the address is correct and I have not ordered any of these things. Check your records for proper address.

All links on the privacy page work except "Withdraw consent to All" SUPRISE! what a shock

Crazy, all links on the privacy page work except "Withdraw consent to All" This seems like ebay has done this Action to a Class of it's customers?

Updates to Ebay User Privacy Notice

I used the email update link to view the upcoming update to your User Privacy Notice, then clicked on the Advertising and related preferences page, then slected the Withdraw consent to All link, several times, but it doesn't open anything. So I selec...

Activating my warranty How?

I purchased a 1 year warranty along with the bmw transmission...and my transmission has failed within 6 months so how do I activate the warranty?

CBT Seller Dashboard

Hi. I have received a message from eBay that my Bad Buyer Experience ("BBE") rate was very high because I had higher than others Stock-Out Cancellation (Stock-Out)%. When I started investigating this situation it's appeared that I have 6 canceled ord...