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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cannot resond to seller or open cases.

I have tried at different times to respond to a seller and contact the help centre but l keep getting a message saying "oops we are having a technical hiccup " can l please get some verification on when this issue will be resolved.

eBay Checkout not working - Loading forever.

Windows 11 version 22H2 (OS Build 22621.3672)Brave browser version 1.66.115 Chromium: 125.0.6422.112 (Official Build) (64-bit) I clicked on the "Buy It Now" button and the hang at the checkout page, where the page is forever loading.I have disabled a...

Airgun Restrictions

After buying several old vintage airguns and restoring them, overnight eBay has restricting me from purchasing ANY airgun or parts. There are NO federal, state or local restrictions that prevent other vendors from shipping airguns to my address. Seve...

Ebay app is broken

Your search function seems to be broken. For example, when I type “Breitling Navitimer” it shows that there are no watches available. It does the same thing with everything else.

Resolved! "You need to verify some details on your account"

Hello, I've been trying to sell on eBay for weeks, but I haven't been able to.I live in Brazil, so I had to create a Payoneer account to sell - after some years - on eBay again. I sent all the requested information to both eBay and Payoneer.eBay conf...

Shipping label cancellation refund

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Search not working on iOS app

In the native iOS app, search is returning zero results always. search in mobile web works fine. Edit — Some searches are starting to return results.

Bulk Label generation errors out

On purchasing label through bulk label printer, receive following message:Bulk label printing error Sorry, something went wrong.Labels are billed and tracking is added to orders, but labels have to be reprinted individually. 6th day in a row, no solu...

Resolved! Video not working in my listings

@shipscript comics recommended that I post my issue here. I have been on eBay for over 19 years and have used video in my listings many many times, as recently as 12/20. Now when I try to embed video I can see the video thumbnail but the video will n...

Country flags error

The flag displayed for Rwanda in eBay's "Ship to" dropdown menu is incorrect. The current flag shown does not match the official flag of Rwanda. It could be confusing for users who are familiar with the official Rwandan flag.

Repeated "Homepage is Down" When I try to post listings

I try to post a listing, the screen keeps trying to load, never does, then the home page shows this screen. It happens repeatedly for minutes/hours.

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how to turn off those annoying floating pop up notifications?

It is very annoying. Same pop up floating notifications goeas around in a loop. I bid on 100+ auctions, and those popups just not stopping. Also I see 3-4 times the same, even when the auction already gone. Popups for sodld items, questions, etc...I ...

Out of Stock Item Showing Up - Browse API

This item: https://www.ebay.com/itm/155945294100 keeps showing up in my item_summary RESTful browse API call. I know it has been showing up for at least a day. I assume out of stock items should NOT show up in this search.

listings with "policy violations" not found after edited and approved by ebay

This is the 2nd time this has happened in a few weeks. Got the dreaded policy violation email. Can I help it if the popular known name of a certain color of Swarovski crystal and Czech glass is Montana Sapphire?!? I make it VERY clear to people that ...

No Item Description on my Scheduled Listings when viewing on the mobile app

I have 10 listings set to go live tomorrow and all looks fine on the desktop version but when I go to my scheduled listings in the app, none of them have an item description. The “item description “ category isn’t even on there. I’m worried that mobi...