Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Bulk Shipping glitch - Tuesday 7/23

Created 5 shipping labels through eBay bulk shipping. Paid for all 5 at the same time. eBay sent only 4 of the labels through my printer BUT the associated scan form showed 5 parcels. Went to my shipping labels folder and the one that failed to print...

View Order Details Button

The view order details button is inactive after successful purchase.... Not the end of the world, but a bit inconvenient.

Seller and Buyer Pages are now showing up resized much smaller than usual

Ok the last few days someone has screwed around with page sizes on the watched items page. Shrunk down. The full page width only goes across 1/4 of the screen. I believe this problem has occurred on more than just this page.

Marketplace Listing Local Pickup Only, But Shipping Shows To Buyers

A potential buyer messaged me about negotiating the shipping for one of my Marketplace items. I responded that the sale is local pick up only. He sent a screen shot from his account that shipping is being offered for my item. How is this possible, an...

App Searches Not Working

The search feature on the phone app has been broken for nearly a day. Searches bring up non-related items. Could not locate any information online besides other users expressing similar frustrations. What’s going on eBay? This is bad for everyone, bu...

Endless refund error with useless support

I got a small order on 2nd of July and was asked to cancel right away. While the refund was processing for the first time buyer opened the case for the item not received which caused the refund to fail. Since then (18 days) I'm getting fail refund at...

RSS is no longer available!!!

https://www.ebay.com/dsc/i.html?_ipg=200&_nkw=tablet&_rss=1&rt=nc This no longer works.

How to change my feedback profile picture?

Hello, I've obviously done this before but I just spent a half hour trying what others have posted and looking on eBay to figure out how to change the picture, but I could not find anywhere to change it. I'm sure it's something simple, if someone cou...

Send offers still having issues

This morning it said I had five "send OFFERS to buyers" , when I tried to send the first offer screen went blank, refreshed screen and then all 5 disappeared. an hour later one showed back up to send an offer on. I'm only able to send OFFERS to buyer...

Action Required on Pending Book Shipment

Dear, I hope this message finds you well. I am writing to express my concern regarding the shipment of the book I purchased from you on eBay Order ID:23-11789-06512. Despite waiting for a considerable period, I have not received any confirmation or u...

Cannot see my sell item from link sent to me by eBay

We looked everywhere.Looks like this page is missing. If you still need help, visit our help pages.

Discount promotions ended, but items are still on sale

I had three discount sales that ended almost three hours ago, but all of the items remain on sale. The discounts were in a "processing" state, so I deleted them. The items are still on sale.

Buyer accepted my offer but was charged full price

I had an item listed at $49.50 and sent an offer of $39.50 to interested buyers. A little while later it sold at full price. Ok great, it happens. Then I get this message: "Hi there! For some reason when I checked out, eBay did not reduce the price b...

ebay can't be bothered to even be contacted to ask a question that isn't a canned question

I may have a dispute with a seller. I need to prove that I followed seller's instructions and listed ring size in the "note to seller" during checkout. I have no way to check my order records to see what the note to seller was, or is, or if nothing i...