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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Promoted listings (Standard) CSV upload not adding new listings.

For the past several weeks adding new listings via CSV appears to be broken. New listings are not being added even though they seem to be "ingested" without errors during the CSV upload process. Not clear if existing promoted listings are also updati...

Resolved! Exclude in advanced search not working

Exclude in advanced search not working. I see posts going back years for this issue. Putting a minus sign in front of word doesn't work either.

Listings

Why are listings in dollars today & not stirling?Thanks.

Unable to Advertise or Promote, but I DO meet all criteria. No help from customer service.

As long as I have been a seller, I have been unable to advertise or promote listings even though I meet all criteria. "Promote your listings" is an available option, but when I click into it, I am advised that I need to meet the listed criteria to pr...

ALL eBay messages deleted after changing my ID (only)

240803The cardinal sin in digi-world: loss of one's data.(circa: July 15, 2024 - Aug. 2, 2024)The "DEFECT" (as I believe it is) has to do with the eBay MESSAGING function. I had had several effective and valuable exchanges with 3 eBay sellers. These ...

Ebay not allowing to buy not and switching to auction

Every time I try to make a new listing and I set to buy now eBay switches it back to auction and won't let me post my item unless I do an auction. Anyone else having this problem?

Incorrect message that I have reached my limit of listed items

I am new to selling on e-Bay and have a limit of 20 items for now. I was in process of listing my 10th item when I got message that I had reached my limit. What??? How do I resolve?

Count of Listings in My Store are not matching My count for Active Listings

Count of Listings in My Store are not matching My count for Active Listings. They are off approx. more than 500 not counted in my store.This has been happening since the middle of December 2023. It's very frustrating and I don't understand why this i...

Video not listing, format error

Video not listing, although it's in .mov format, the error says it's the wrong format. This error just started happening on my new listings within the last couple of weeks.

Stay Signed In Default has Changed

This just popped up yesterday. It looks like someone changed the default of this setting to be checked. It has been unchecked for years and years. Yesterday I noticed I wasn't being signed out when I closed my browser. I unchecked this, signed in, an...

Can't edit photos with app

Haven't been able to use the app editor for over a week. Screen goes black when trying to edit.

Website error

In the "my garage" I entered my vehicle information but the picture that comes up is a older model year of my car which left me confused for a brief moment I double checked my paperwork and the sticker inside the driver door and I was not mistaken I ...

Customer Service

Why is it so hard to get to an actual agent

Ebay messages not working

Received an email that I had a message. Check messages and nothing there. Check email and verify it is legit. Go back to messages again thinking it is just delayed. Never showed up in messages. Go to Seller Hub and in the link for Listings "with Ques...