Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Failed Payment Screen

Hello,On the Payment Failed screen, I have 1 failed payment going back to October, 2020 and a couple of failed payments showing up from February, 2021. How do I clear those out? Thanks.

Listing reverts to incorrect shipping details

When I create a listing by using "Sell a Similar Item" and change all of the details to my item's details, the site keeps changing the shipping details back to those of the original item (i.e., when I save and close the draft and go back to it later)...

ACCESS DENIED - I can't access ebay at all, please help!

I don't know what happened, I'm right in the middle of redoing my entire store, right when I set up a promotion and needed edit some listings so they don't have the wrong information on them, it locked me out. I closed out of google chrome, checked m...

Shipping labels

Issue unable to print shipping labels this morning. Ebay shipping has an issue.

Shipping label issue

Unable to purchase shipping labels via ebay this morning. Anyone else? It is giving this error message when clicking on Purchase label: "It was not possible to generate the label. Something is wrong. Please try again later." I have attempted several ...

USPS shipping can not create label, system down

Shipping not working

Problem bei der Anmeldung

Halloich habe seit einiger Zeit Probleme mit meiner Anmeldung. Ich bekomme immer meinen Vornamen statt meinem Username angezeigt und auch die Seiten sind dann immer in Englisch. Erst wenn ich eine alte Webseite meiner Suche labe, muss ich mich nochma...

Ebay Listings are not showing up for some customers.

I just received emails from 2 different regular customers that our ebay listings are not showing up for them. We've also noticed a huge drop in sales over the last few days. I'm wondering if other sellers are having similar issues?

I Created a New Category in My Store and Can't See It

Hi,I created a new category in my store, added a couple of items to it and published it a few days ago. I couldn't see the new category or the new items, so I waited a couple of days. *I did check and I have the Category Preference set to Store Categ...

what does the gray flag by ebay user name mean

What does the gray flag by ebay user name mean And sorry but no category fits, just a general question that I can not find an answer on the sire.

Ebay wont step in, wont allow such a thing to happen.

Ebay's 1.5/5 approval rating is as it should be. I see another few hundred more class actiondms in your future."After you have waited until the 8th, you can ask us to step in if matter is not resolved."That statement is complete and utter bull**bleep...

Ebay glitches pretty much every single day for over a year, anyone else???

For a few days now my saved listing templates will not load no matter how long I wait, but that isn't all, there's a new glitch on ebay almost daily ever since they forced us over to the new listing tool. I do like the look of the new tool better alt...

Cant get ebay rep on phone

I have been calling all day and can't get a representative, machine just keeps saying I have to get help online. Anyone experiencing this issue?

Ebay phone support is not connecting to human support...

I have an anchor store and thus, dedicated support with a specialized team. I rely on this service to operate my business... yet as of the last 2 days, this service isn't working. Instead of the normal prompt, I am first asked for my phone number and...