Seller News: April 2025
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Forum Posts
Current known technical issues - updated as of 04/28/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Shipping label cancellation refund
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Search not working on iOS app
In the native iOS app, search is returning zero results always. search in mobile web works fine. Edit — Some searches are starting to return results.
Bulk Label generation errors out
On purchasing label through bulk label printer, receive following message:Bulk label printing error Sorry, something went wrong.Labels are billed and tracking is added to orders, but labels have to be reprinted individually. 6th day in a row, no solu...
Resolved! Video not working in my listings
@shipscript comics recommended that I post my issue here. I have been on eBay for over 19 years and have used video in my listings many many times, as recently as 12/20. Now when I try to embed video I can see the video thumbnail but the video will n...
Country flags error
The flag displayed for Rwanda in eBay's "Ship to" dropdown menu is incorrect. The current flag shown does not match the official flag of Rwanda. It could be confusing for users who are familiar with the official Rwandan flag.
Repeated "Homepage is Down" When I try to post listings
I try to post a listing, the screen keeps trying to load, never does, then the home page shows this screen. It happens repeatedly for minutes/hours.
how to turn off those annoying floating pop up notifications?
It is very annoying. Same pop up floating notifications goeas around in a loop. I bid on 100+ auctions, and those popups just not stopping. Also I see 3-4 times the same, even when the auction already gone. Popups for sodld items, questions, etc...I ...
Out of Stock Item Showing Up - Browse API
This item: https://www.ebay.com/itm/155945294100 keeps showing up in my item_summary RESTful browse API call. I know it has been showing up for at least a day. I assume out of stock items should NOT show up in this search.
listings with "policy violations" not found after edited and approved by ebay
This is the 2nd time this has happened in a few weeks. Got the dreaded policy violation email. Can I help it if the popular known name of a certain color of Swarovski crystal and Czech glass is Montana Sapphire?!? I make it VERY clear to people that ...
No Item Description on my Scheduled Listings when viewing on the mobile app
I have 10 listings set to go live tomorrow and all looks fine on the desktop version but when I go to my scheduled listings in the app, none of them have an item description. The “item description “ category isn’t even on there. I’m worried that mobi...
Saved search emails have stopped for five days now. Fixable?
Hi, Don't know if I am the only one but out of nowhere, my Saved Search emails have stopped. Not in Junk Mail, Spam or Deleted folders. Any suggestions please! Thx
Problem with Printing eBay International Standard Delivery To Mexico Not Recognizing Zip Code
I'm trying to ship a package to Mexico using eBay Labels. Buyer Chose eBay International Standard Delivery, and eBay labels is the only way for me to ship such label. When I try to pay and print, I keep getting the red box error at top of page that s...
sending photos of damaged items to seller
I don't know how to post photos from my android phone to ebay seller to show shipping damage.Thank You for your assistance.
Promoted Listings being hidden by adblocker on desktop browser again
I've noticed my adblocker (ublock origin) on chrome desktop has started hiding promoted listings again. The top promoted listings will show for less than a second and then just disappear before being replaced by non-promoted listings . If I disable t...
listing issues
Hi ...to list in bulk ~ re list up to 200 is not a problem To list one item or 'sell similar' .. half the time it greys out and then the Home Page is down oftentimes making it impossible to even get onto the Ebay Site Is anyone else going through thi...
