Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

contacting buyers

I use the two hole pattern to mount with and the DE-250 is larger then the four screw mount pattern for the clamp plate..The DE-250 is 120mm dia and 76mm two hole hole centersThe DE-120 is 71mm dia and 57.2mm hole centers This is the message I am try...

Reentering account details in order to ship items.

As a seller, after I've entered in the updated shipping weighs and select to purchase the labels it asks me to log in again, which cancels any updates I've done and then I'm asked to update my payment method. It forces me into updating the credit car...

item purchased does not show up on purchase list

Item on my watchlist shows as "you bought this", but it's not in my purchase list

Giftcards

I have 3 brand new giftcards and I go to enter the codes and I enter them and it just asks me to enter them again. It's not telling me insufficient funds/invalid code or anything just tells me to enter the code again.I belive its some kind of system ...

My views disappeared

Hello I was wondering today is Friday May 20th and for almost a week my views have been disappearing one day I may have 5 views the next day it is 0 . Is there anything I can do to fix this I think it looks bad if someone sees your listing and been o...

Tracking UPS / PBI Pitney Bowes / UPSP not updating to delivered

Seller here - How can I get ebay's tracking to match the status of the delivery service? I try to re-add it and it doesn't work. It keeps telling me bad information. I had a recent dispute happen because eBay showed a Pitney Bowes transaction as unde...

Listing blank videotapes - "Brand" field instructions are wrong & unusable for a lot

For blank videotapes, "ITEM SPECIFICS" has a required entry for "Brand". The drop-down has "Search or enter your own". However, you can't "enter your own" because it will be tagged as an "invalid value" (red error banner at the top) when you try to p...

USPS Barcode Tracking Not Showing on Print Preview or Printing on Printer

Hi! I am selling on Ebay after a long hiatus. I am working on a MacBook and have a Rollo printer. I am accessing and printing through Chrome as I understand it's more compatible with Ebay than Safari. I did initially set my Rollo printer up when I wa...

How to disable automatic translation of listings?

This has easily become #1 reason I have stopped using eBay in the last couple of months. I am looking for something only to get results in my own language, translated completely wrong, not being exactly sure whether the offered thing is actually the ...

Sharing Listing to Facebook Error

devon@ebay @paulibeverlyhills @bigbondy The thread here has been closed due to the age:https://community.ebay.com/t5/Report-eBay-Technical-Issues/Sharing-Listing-to-Facebook-Error/m-p/34292143#M122813 I hope that we can continue our discussion here i...

Can't log in to my account

When I try and enter my email address & password on the App & then go to reset my password, I get a message saying 'Technical difficulties, please try again later'. This has been going on for weeks. I have uninstalled & reinstated the app but I still...

ebay shipping not working

Why isn't it letting me print shipping labels???

Phone number gets misformatted when pasted in to new address field on order confirmation page

The phone number field has a bug where it alters the number being pasted. Observed on Ebay UK using Chrome browser. See gif of copying a number with a leading 7, pasting in to the phone number box, and a 7 being appended to the end: Steps to reproduc...

Verify my Account

I received an email stating that I need to verify my bank account. This is the same bank account the I have used for years and eBay has deposited to and debited from many, many times. I log in, try to verify following the steps, they are not recogniz...