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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

keyword mess - ebay defaults other listing titles as keywords!

I wrote and posted the below entry [now ammended] as a reply, in a 2016 discussion thread.I made a new discussion as its now 4Q 2017 and I really would appreciate more current comments,especially since there has been so many ongoing changes with the ...

I can't open/read emails

HELP!! I can't open any emails I've received or sent. Is anybody else having this problem? Thx - Michelle

Listing Fixed Price adding "Best Offer Option" on it's own.

Selling a handful of things fixed price 3-8 dollars, and started receiving a bunch of offers trying to shave dimes and quarters off the price. I figured I had mistakenly left the OBO option on. So I made a point of leaving this option off in the next...

Informing me I have http listings wasn't hard to understand but how to fix them was. Who writes the

context on your site? and why can't they explain in simple sentences how to fix this problem? Not everyone is a computer savvy person!

paypal payment "processing" indefinately

Hello,For the past week, I've had this weird technical error where when I try to pay for something using paypal (either paypal from my account or paypal credit) on the last authorization step, it will show the "processing" icon spinning, but never ac...

Internet Explorer has closed this webpage to help protect your computer

Every once in awhile when I click to a random ebay page this is what I get. Are our customers also seeing this? Is this why our sales are down fifty percent?Internet Explorer has closed this webpage to help protect your computer A malfunctioning or m...

EBay Ap Info Not Up To Date

My EBay Ap has been behind lately. Not showing recent sales etc. what is the problem?

Can't create a listing!!!!

Everytime I complete a listing and hit the list item button, the page gets stuck on "submitting listing"!! Is anyone else having this problem or is it just my computer?

Option to Follow this Search seems to have disappeared

I've seen that other people seem to be having problems with their existing Saved/Followed Searches. My searches are still there, but the option to start a new Saved/Followed Search seems to have disappeared completely. Does anyone know if this has in...

Resolved! Bulk Decapitalise Listing Titles - Is this possible with File Exchange? Or is there another answer..

Hi guys, We are looking to 'Decapitalise' (change from UPPER to Lower case) all of our Ebay listing titles, and we have tried this (so far unsuccesfully) using File Exchange (CSV). We downloaded all active listings from File Exchange. We decapitalise...

Reporting in file exchange

Each month I download my sales report from file exchange and it includes all my sales for the period. I've just downloaded it from August - the end of september and all looks fine except it doesn't list the item name, which it used to do and does fro...

Store search engine keywords prefilled & blocking sales

I may be the last store owner to discover this but I was horrified today to find thatin my " Manage My Store" > Search Engine Keywordswere all prefilled by Ebay with 6 listing titles repeated across 20 categories not germaine to most categories at al...

Gallery photos not showing in eBay search

There seems to be a problem with eBay's search. This has been happening since the beginning of October. If I search for an item with say multiple colors that has a gallery photo showing all colors available to the buyer, I don't get this picture in s...

Searching

Problem with searching.After typing a name of a product some items appears but when try to refine the search by price or another criteria it came back as "0 result found".Also after typung " ship wheel" only 6 products are shown but when refine by " ...

5 Items that I placed in my cart...Gone...but NOT Gone

I have 5 items in my cart which "I NEED TO PAY FOR" (one is a school text book) but the cart is empty. Logged out - Cart is Empty.Logged In - Cart shows my 5 items. 30 min ago I visibly saw them in my cart and processed to pay for them...except it en...