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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Find Contact Information

For years "Find Contact Information" under Advanced menu worked and now for years it does NOT work and I get a long error message/explanation. I would appreciate insight from anyone who can speak to this.

buyer paid now...wants to pick item up next week

How do you avoid a defect in shipping handling time when a buyer pays for a buy-it-now item today but wants to pick it up next week?

search items

Is there a way to delete items that you have entered in the "drop down" search? Some are not needed and I would like to delete them, but can't figure out how to do that. Can someone please help me with that?

Cannot edit listing

I am unable to edit my listings and save them.

Picture upload problem

New android update brought up old ebay style. I can only upload one picture at a time now. Total waste of time!

Saved searches not displaying-solution

Those who are having issues with the new version of the app not displaying saved searches- if you send an email to androidhelp@ebay.com they will put you into the Beta program which has this issue fixed.This has fixed the issue for me, hope it can he...

[Error: 0]

i get this when i try to print a label. how can i resolve this?

Is everybody tired of the technical issues and no response from eBay as much as I am!?!

This is been going on for over a week and it seems that everyone is having the same issues with no help from eBay only excuses saying that it can't be from their end! And I'm paying them over $1000 this month for the service!

Parent Message ID Missing

Trying to have a dialog with ebay custom service and sending them photos, but I cant cus this message keeps popping up when I hit send. Parent message id is missing.Whats the issue. Never had this issue before and I cant find any settings. Ebay app.

Phone number is not displayed

The phone number in the order details is not displayed. I thought it was a bug because I have an order where my order numbers were not shown in the ordering details, but the parcel came and there was a phone number. However, recently I received a par...

What Happened to Pictures of Products for Sale

Can someone tell me why there are no pictures of the products/items for sale. When I enter a search for an item like a book, I receive a list of books, but no pictures. I have to click on each item to see the picture. Thank you!

Can't progress through search result pages.

It seems that I can't go through the pages of a search result. Example.... I search for an item. I scroll to the bottom and select the next page of results. The next page is the same as the first page. I can jump ahead to say, page 10, and it's still...

Bug changing dimensions during relist / sell similar

This just started in the last 2 days, so it part of the latest bug infested release. When changing the dimenisions on a package, the edit control shows the dimension as a decimal, for example 6.00 If you highlight the 6 and try to type an 8 the edit ...

Ebay not showing ALL search results.

I search for a particular item and a listing i know exists here in the U.K is not showing up. Ive tried everything, spelling differently, worldwide, reset all settings. Its a bit of a do if i have to find what im looking for via google on ebay that i...

Resolved! Promotional Offers

I cannot add any items to my promotional offers - markdown manager or manage promotions. Even new listings do not show up at all so I cannot add them . Does anyone know if this is some sort of glitch or is it due to maintenance ? Please help