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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Double selling an item, after the item already sold. Offer accept then item sold again- Tech issue

I have had this a few times now in which an offer is accepted on an item, and between the delay of the customer paying the item sells again to somebody else which it shouldn't be able to, as it shows as still in stock even though the first transactio...

Server Failure

Unable to edit listings in bulk due to Server Failure message.

Promoted listings dashboard is not loading.

Promoted listings dashboard is not loading.ebay app is having issues with cropping and rotation in white background.

I sent a request total but seller canceled my item and put unpaid item strike

seller is weird and impatient, I send a request total because i won 2 more items and i want a combined shipping. Based on his post he do combined shipping but what happened is he canceled my item and left the 2 items i won. And put an unpaid item str...

eBay please revert to previous functionality of "See other items"

I see somebody was bored not knowing what else to do and changed the functionality of something that was working just great, for over 20 years. For some reason when you now click on "See other items" on a listing page it will take you to the Store fr...

Rate This Item in Feedback

Making the new "rate this item" a compulsory part of feedback is a mistake. On many purchases I would have been happy to provide positive feedback on the seller, but did not want to rate the item. Please make "rate this item" optional. I hope someone...

Payments not going through

I’ve tried multiple cards including PayPal and venom. Nothing seems to work.

Cant sign in!

I reported this over 10 days ago, called again 2 days ago . No help. Apple imac desktop, chromebook browser. Yes cookies cleared etc. yes rebooted. Yes checked Javascript. I need to access my store 若

Resolved! Seller does not accept returns.

All of a sudden, some of my eBay listings are now saying, Seller does not accept returns. I have always offered 30 day returns. When I go in to edit it, it won't let me change it. PLUS, my shipping options are gone. If I'm trying to edit the listing,...

Resolved! Shipping Section Still Not Working.

Photos Below. All I have now is "Shipping Policy". When you click that drop down arrow, there is a huge amount of policies. You can click the 3 buttons which give options to set up new policies, but it usually won't let you save it. It's a constant w...

Server Failure

Received this message today when updating several items: "775 listings were not processed because of server failure." What's going on eBay? Is there any correlation to why sales are so slow?

Why are my items not showing on eBay.de?

This is weird one. I didn't notice it before, but buyer from Germany asked me and indeed something is going on. It seems since June or so when you click on Seller's other items (German "Mehr Artikel des Verkäufers") on any of my listings (on eBay.de)...

Promoted listings create campaign layout

Is everyone seeing the same screen on desktop for adding listings to a PL standard campaign? Extremely difficult to work with because it only shows 5 lines at a time and I have to constantly scroll to see more. This was not like this before all the c...

Buyer refund problem

We have encountered a technical issue on eBay where sellers are unable to process refunds to buyers due to a failure in the payment processing system. When sellers attempt to initiate a refund, the process fails, and an error message stating "Unable ...