Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

THE PULLDOWN MENU HAS DISAPPEARED FROM VARIOUS "ITEM SPECIFICS" BOXES

I have sold vinyl records for years on Ebay. Condition, speed, size have always had pulldown menus. They have disappeared for the last two Days!!!!I have NOT modified my computer.. Thanks in advance Jerry

How can we find out what % our sales come from mobile devices?

We have inquired before and still can't seem to get an answer.How can we find out the % of sales that come from mobile devices? Broken~down respectfully IE: (Laptops; Tablets; Cellphones).

"BEST OFFER" issue

Anyone else having a problem reviewing "best offers" this morning....Sunday, March 13? The system will not permit me to look at them and I have a couple of offers pending. Thanks...Joe

Images issues

This morning the image uploade is experiencing some severe issues. Images don't upload on first attempt. When trying to reupload, the spinning green wheel just keeps spinning. I have to save draft, go out, get back in, select "complete draft" and the...

HELP! Purchases on my purchase history will NOT hide no matter how many times I click 'hide order'

I have been trying to get an order on my purchase history 'hidden' for the last few days now. I click 'hide order ' and it will tell me 'order hidden' but it will come right back up on my visible order list immediately after. It's been VERY frustrati...

Item Specifics Error

I am trying to list a new item and it says to fix my error: Oops, looks like you missed something. Please fix the problem below. Item Specifics I have filled out every item on that. I deleted everything and tried again and am still getting the same e...

Impossible to Contact Ebay about technical issues

eBay system has been acting very strangely for the last week or so--strange error messages, lack of response, and much more. There is no way to inform eBay about technical problems. The help/questions link just gives you a menu of how to resolve sell...

Refunded Customer Reverts to Unpaid

Through Paypal I recenlty gave a customer a full refund on their order. This item was shipped, but did not suit the customer's needs. The Ebay system now shows this order as being unpaid and is telling me to open a case. How do I get rid of this noti...

Walmart gift card pop-up on EBay

Both my husband and I separately had a pop-up that took over over phone screens while browsing EBay today. We both have new iPhones, so it’s not malware or a virus. What’s up with that?

Women's sweaters, item specifics and drop down menus not working

I am having a technical issue listing women's sweaters. Most of the item specifics and drop down menus (Size type, size, pattern, material, etc.) are not available.

Delete / unwatch. Connected by phone without ebay app.

I am unable to delete or unwatch items. When I go to check the box off my phone freezes. It seems that the computer at my sister's house does not have this problem. I have a hard time navigating thru ebay on the phone. I can't send a message anymore ...

Trying to revise item and all descriptors will not show

Really Ebay? I am so sick of all the glitches that are happening on this site. It just seems to me that a multi million dollar company would have actual IT people who could do the job. If I don't sell anything you as the parent company are also losin...