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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Blue Collections Box

When I try to go to my summary list, I get this big blue Collectibles box. I do not want it . I do not know know how I got it but know I want rid of it. Can anyone help me...simply! TY!

Can’t login from iPhone 7

Have had ebay home on iPhone for year or more working fine, now can’t login with same username and password. Works fine on my Mac desktop, though. Any ideas?

some of my collections are gone

hi when i open my profile i see that i have onlyn 21 collections although i have 24 collections how can i see these other 3 collections

Create Listing Page Stuck in Classic Mode

Went make a listing draft and when I typed in my title it said the service was down. I tried a few more times and it reverted me to the ebay classic selling format. Now I am stuck with this format and hate it. I am using the advanced version of the s...

Resolved! Error in Performance Evaluation Reporting - Late Shipment Being Miscalculated - Urgent Request

Hello, Their are many errors on our recent evaluation in the performance reporting of late shipment rate where it is not taking into consideration the handling time of the item for the calculated delivery date and handle by date in the reports which ...

Guaranteed Delivery "Use supported shipping services"

https://www.ebay.com/sh/lst/active/guidance-egd This link will show you what listings need to be modified in order to be eligible for Guaranteed Delivery. For me it shows all of my listings that are shipped via Priority Mail Legal Flat Rate Envelope....

Resolved! Ebay Shipping Boxes do not all show up

Technical Problem - please fix.Wanted to buy some boxes but when I clicked into the eBay boxes that has a (14) only a few came up.So where are the other boxes?Thanks, Amy

mobile friendly checker

Why do we still have to check each listing with the mobile friendly button? Why can't Ebay just automatically do this? Seems like they could save us all alot of time!

Resolved! Defect Received Due to USPS Error

I received a defect this month for a package that was processed incorrectly by USPS. The package went to FL from FL via OH. My tracking was uploaded on time, and I kept in close contact with the seller. The package was even sent Priority Mail. I rece...

NOT RELISTING

ITEM IS NOT RELISTING. EVERYTHING IS SET RIGHT JUST NOT RELISTING. WHAT S UP NOW. IT SEEMS LIKE LATELY IT S ALWAYS SOMETHING. COME ON WAKE UP.

After Listing Some Items, The Items are Not Showing Up In My Store...

Hi there, I listed some items tonight but they are not showing in my store at all. The only place I can see that they are listed is in My Seller Hub under Listings, other then that If you go to my store, none of them are showing. I think this is a te...

Mobile app not working

This is all it does...I already uninstalled and reinstalled still the same. Can someone please help?

Variation Pictures

On listings with mulitple variations when I choose a variation, ie. color, the picture does not change to that color all I see is the search picture. I tried different listing for different items and had the same thing happen. I can choose the variat...

free shipping option not working????

i keep trying to change one of my listings to free shipping and its not working??? is there a glitch somewhere???? anyone else having issues???

Buyer Requirements

Why was a person with no previous buys or feedback able to bid on an auction which she now won't pay for when I've specified in my "Buyer Requirements" that I won't accept bids from someone that falls into that catagory?