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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Research Prices Tool not displaying accurate shipping information

The "Research Prices" tool on the "Manage active listings" page is displaying some listings as charging $0.00 when they are charging for shipping (see attached pictures of a random example).Item shows shipping as $0.00Shipping is actually a calculate...

Customer Service please

Zip. Code: -19104I need the Tracking No.; for Order No.-09-12005-97159

I need help!

Zip. CODE-19104I need the Tracking No.; for Order No.-09-12005-97159

Notifications won’t permanently delete

I received an offer, submitted a counter offer, it was accepted, paid for and shipped. I keep getting this pop up in my Notifications. No matter how many times I “X” it out it immediately pops up again! Help!!!

Shipping label changed don't save

I changed the size and weight of a sold item and then saved it. I then wanted to add insurance and didn't notice that the updates to the label had not been saved. So I purchased a label with the wrong weight and size.Please fix this issue. I paid for...

Ebay shows delivered to wrong address USPS shows in transit to correct address

I had a buyer message me today thinking I had shipped their item to someone else because their item is showing it was delivered to another zip code in my city (the seller). I purchased the label on Ebay and printed it and it is going to the correct a...

Saved Search daily emails have stopped

Once again, the emails have stopped. Is there something that can be done to correct this?Thanks, Larry

Something went wrong and we were not able to generate the label.

Yesterday 09/02/2024 I printed 3 labels (eBay standard envelope) and this morning I got a order for a card the couldn't print the label. It generated a message "Something went wrong and we were not able to generate the label." I've done every recomme...

Urgent Complaint: Seller Took Payment, No Item Delivered After 1 Year

Dear eBay Support / any one that can help I am writing to file an urgent and formal complaint against a seller on your platform who has taken my payment but failed to deliver the item even after one year. Details: Item Description: [Item Description]...

Unable to leave feedback -- error message

I've tried a number of times to leave feedback for a buyer and keep getting an error message:"You have left feedback for selected order(s)."But the feedback isn't recorded, and ebay keeps reminding me to leave it.So what gives?

Need to edit personal info but can't

We incorporated and have an LLC & EIN. I need to update this on our 26 year old account and I cannot figure out how. Phone has been less than helpful, this is a much easier problem to view visually than try to describe. I was going to contact ebay fo...

Ebay standard envelope tracking is terrible.

ebay tracking needs to be fixed even the post office says its not accurate and they have no way of tracking the ebay numbers they provide.

They tried to hack my account, now how can I activate it?

A few days ago, someone tried to hack my email account and managed to access my eBay account, but I was able to recover it. However, now eBay is telling me that third parties have attempted to do inappropriate things, and they have suspended my accou...

Hold on payment, Ebay keeps removing business pdf...

Ok, I really enjoy selling on ebay...but I am definitely confused with a recent sale. Says my payment is on hold. Item was sold for $1,500 and was shipped out with a tracking number but it keeps asking for me to verify my business. I have now 4 times...

Over scratched gift card

Hello greetings I purchased an eBay gift card over a $500 and the cards were badly scratched and not revealing all the 4 last digits of the number on the card I have contacted the seller but he said he has sent a report but has got no response yet an...