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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Collector trying to purchase a vintage bb gun but restricted to my address

I am working with a seller to purchase a vintage Daisy BB gun but in going to my cart I get a restriction that I cannot purchase it as is restricted from shipping to my address. I have run into this in 2022 but worked through it with E Bay and the bu...

Technical difficulties on log in

Hi , my ebay app is not letting me log in ,it says technical difficulties I can log in using my browser ok which iam using now.I've uninstalled app, cleared cache , restarted phone ,etcPlease helpThanks

I can't Search by title, SKU, or item number under the listing segment.

I can no longer Search by title, SKU, or item number I use this feature all the time and now it just "stares" at me when I type a SKU or TitleThanks

App having technical difficulties

Anyone else having issues logging in on the android app "currently experiencing technical difficulties, please try again later" Won't let me screenshot either.

Can't find my Sent Messages folder

There is a new interface for Messages. It only shows the Inbox. I can not find any way to look at my Sent messages. Very frustrating.

description not coming up when clicked on

have a problem with my ad i have been contacted by some buyers and when they click on the description it wont come up

Respond to offer broken

When I "respond to offer" it brings up a blank page. I tried it on Chrome, Edge and two different machines and all just bring up a blank page when trying to respond to an offer. I cleared the cache on one of the machines but that did not help.I logge...

DOCUMENTS UPLOAD LINK NOT WORKING - quick fix

Dear ebay sellers, I was having a problem to upload documents requested by ebay to the provided URL link. but when I click on it I was keep getting error invalid link, after researching couldn't find any thing how to fix or get this link back I ask f...

Offers via emails are not working, just a blank page.

The offers sent last night I was able to accept this morning but all the offer sent today so far do not. I click offers on the app and it says I have no active items. I would like to accept the offers I receive today.

Background Removal tool

The background removal tool doesn't work on the website. I click it and it turns a little dark like its going to work then never does. My app works fine.

Processing payments

My partner has payouts on a daily basis. But all of his sales today are still processing and due to be processed tomorrow instead. This has now put him in a negative with listing more items, daily fees have been taken off. And he is meant to post ite...

Why do I have to enter the pickup code on every digital item (new policy??)

Is anyone else having an issue with this? I used to be able to mark as picked up and never had a problem. I sell digital items, so, there's no in person meeting. It's making a ton of extra work for me and for customers. Recently, one of my most frequ...

I can't upload photos to Ebay community.

I have been trying to reply to a community post with photos, but no matter what I try the photos won't upload. I am attempting the drag and drop method as I'm not sure what the fields in the camera icon require.I converted the photos to jpeg, but not...

EBAY! STOP SENDING ME NUDE PHOTOS! I AM POSTING HERE BECAUSE I COULD FIND NOWHERE TO MESSAGE EBAY.

I DID NOT REQUEST NUDE PHOTOS AND AM UPSET TO BE GETTING THEM. THIS IS AN ONGOING PROBLEM! STOP!

Notification Won't Go Away on Desktop nor Mobile App

A buyer accepted an offer, I shipped the item days ago, yet on the desktop version I keep getting the notification that my counter offer was accepted. I will get this notification each and every time the page is refreshed, search for an item, or plai...