Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! eBay messages -- web site down??

This problem just started within the past 12 hours (as of January 6, 2025, 15:57 PST). before then everything was working as normal. Now however, whenever I try to go and read my pending eBay messages I am getting an error from my browser saying that...

Anyone else having issues with messages today?

Anyone else having issues with messages today? Not opening at all - Any alternative pls???

Messages not showing....anyone else having issues?

When I click on messages, I get "server not found". No issues with any other pages. I could get to my messages just a couple of hours ago.

The messaging system is down!!!

Frustrating I can't read my messages. I need to see the reply from a seller.

MESSAGING SYSTEM IS DOWN!!!!!

CAN ANYONE AT EBAY HELP???? MESSAGING SYSTEM IS DOWN & HAS BEEN DOWN MUCH OF THE DAY!!! NO WHERE ELSE TO CONTACT EBAY TECH.

Messages

This is what I receive when trying to access messages. Hmm. We’re having trouble finding that site. Anyway else tearing out their hair?

Resolved! The messaging system is down.

I tried to contact a seller about an item and when the box pops up there is no active area to type. Tried several different ways and no messages are working

Partial Refund rather than Full Refund Loophole?

What can I do?I purchase an item form a seller.Their description was wrong and the item was not as described. I told them I wanted a refund as soon as I got the item - before I could open a request for refund or return.The seller issued a partial ref...

SNAFU: I'm logged into somebody else's account with my email address

Hi! For about a month I've been getting weird email messages saying "welcome to eBay" and informing me about Air Jordans I'd supposedly been interested in, although I'm definitely not. I thought they were just lame phishing attempts until today I got...

I KEEP GETTING POP-UP ASKING ME TO PROVE I'M HUMAN

I have tried several times, today, to make a purchase on eBay, but I keep getting pop-ups asking me to prove I'm human. I loaded the most recent version of Chrome (which I always used for eBay), but I continue to get these pop-ups that do not allow m...

Orders not receiving tracking information and not being marked as shipped

I am having issues with my ebay orders not getting the tracking/shipment notification from Shipstation. This is resulting in several orders being marked as late and me having to manually copy/paste tracking details to mark orders as shipped. Shipstat...

eBay Research showing bad information

I did a search this am here is what i was researching 073168801789 upc and search that came up was *see photo** with most having free ship. I clicked to see was a seller really selling an item for 1.00 with free ship and the answer is NO. Nor was any...

Send Offers Item Count Discrepancy Actual VS Call Out Message

This has been happening all day. When clicking on the offers to send the page will say "Send offers on X Listings", and the actual item count doesn't match. I tried searching to see if anyone else had the same issue.For instanceSeller Hub Link said I...

Promotions not showing in search results BUG. Showed up once, disappeared after revising the list.

I just launched a Buy 1 get 1 50% off discount, and it is not showing up after I revised the list. Is it a bug? It is showing for other sellers.

Captcha Appears When Trying to View Feedback or Stores

Whenever I try to view a user's feedback or store, I very often get a captcha page that asks me to pick the "food that tastes sweet" or match a picture of a badly AI-rendered cookie. It's ALWAYS one of those two options -- I never see "match a bike" ...