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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cannot see description

Hi anybody else having problems seeing the full description on Ebay UK today workd fine on the Android App but on my PC only get this message vi.vipr.ebaydesc.com sent an invalid response I have tried Chrome, Edge and Firefox browsers all the same.

Slow loading or unable to load page

It seems like it started Saturday 07/28/2018. Their pages either take forever to load or do not load at all. It's horrible, especially when I'm trying to list or update a listing. Sometimes having to start over. EBAY FIX THIS!!!

Store promotions/markdown manager not taking

This weekend, none of my sales would take. I put my entire store on sale as I always do and the sales said "active" but, no items were put on sale all weekend. I called ebay Saturady, was told I could try it again, so I ended up trying to get the sto...

"Switch to old Purchase History page" link not working

The new layout annoys me and the link to use the old one is not working when clicked.

Past purchase history not hidden on mobile app

I just wanted to join the huge list of ebayers that don’t want to see past purchasesshow up on the mobile app, especially with no way to view or edit them. What’s the point. Get rid of it or give me the option to.

I see an ad on my homepage

I close it and it asks me why did I close it and I selected, I'm not interested in this ad. So the ad disappears and I see the message, we'll try not to show this ad again. So what do they do, they show me the ad again. lol.

Constant sign in requests

Everything you do requires another sign in. No fun to shop this way. I have 40 saved searches, yet now get a half page of general saved results, when there are over 1K on many of my individual searches. Ebay has opened the exit door for people to lea...

I have email saying I have cash from Paypal then I check Paypal and ebay nothing.

then I check my Paypal and there is no payment and check Ebay and there is no order.

Unable to list on ebay. Description Box freezes and kicks me out. Costing me money!

I've tried on 3 different computers (2 PCs and a MAC). Every time I start typing in the description box, the page freezes. I can't use templates either as the same thing happens. I have limited days that I can add to my store. If I can't list I can't...

7 day auction bid total not going up

I am new to selling a lot of items. I sold here and there for 14 years now i do this full time. I have 2 of the 7 day auctions right now going on. I started 1 at .99 cents and the other at 9.99 both of them have 2 bids on them and still say .99 and 9...

On the new shipping page I can save and print from PDF but the labels will not open in the browser

On the new shipping page I can save and print from PDF but the labels will not open in the browser (firefox)

Active Content

I keep getting active content notices on some listings and I just cannot find, even with the markup, the active content being referred to. I try to match up that listing with my listing html and most of the time there is no image or link there to fix...

Item specifics disappear on revising an item

This issue seems to have surfaced in the last week. I sell in the jewelry category. I use variations most of the time. When I sell out of a variation and go to revise my item to replenish stock, all the items specifics have disappeared. The auto sugg...

SERIOUSLY EBAY YOU NEED TO FIX THE SEARCH FUNCTION YOU ARE COSTING US $$$

SERIOUSLY EBAY YOU NEED TO FIX THE SEARCH FUNCTION YOU ARE COSTING US $$$ WEEK 3 https://www.ebay.com/sch/m.html?_ssn=t1gr3_0&_armrs=1&_from=R40&_sacat=0&_nkw=curly+hair&_sop=15 Do you see 194 items ? Do you even see 48? Sales are tanking and it's no...

Commit to buy not working correctly

Yesterday I reported to your "Technical Help" folks Omar. He a finally advised me that he could not assist me because I was the buyer. As a person that has been an eBay participant for over a decade I was under the impression that buyers were excepti...