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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Not receiving all eBay-related emails, issue is only with eBay messages

We never had an issue receiving eBay messages to our registered email address in the past. This is how we have always handled communication. As of the last several months (at least), we do receive many of our eBay messages/notices/etc just fine to ou...

Change to original format

About a week ago, eBay changed its format for My eBay. Now when I click into My eBay, it shows all kinds of stuff that I'm not interested in. I want to switch back to the original format that showed "active listings," "sold items," and "unsold items....

Report Technical Problems To The Better Business Bureau

This is the only way to get ebay corporates attention.

can't report a prohibited item

I went to report a prohibited item, and I can't choose the appropriate reason. The only reason availalbe is Copyright and trademark, but I have no idea if the prohibited item is a fake or not. I just wanted to report it becuase it's prohibited.

Why are promotional items appearing at the very bottom of page? PLEASE FIX!

The promotions running used to appear directly under listing but is now under the description of the item. Very hard to see now for my customers and will lose a lot of business from this! Please fix!

search not working ... again

1 example of manyshould be 504 items shows less than 25https://www.ebay.com/sch/daydaycame2014/m.html?_nkw=&_armrs=1&_ipg=&_from= you know ... 3 months this has been going on it is like eBay just gave up but at least it's not just targeting sellers s...

REVISE YOUR ITEM Not Working

REVISE YOUR ITEM Not Working. For days now, when I go to Revise my item to lower the price or make changes, nothing changes and revisions are not taking effect. Needs fixed, please!

poor custom service and invoice retrieving

I am trying to clear the reimbursement of my ebay purchases on 2017 and just realized I can't retrieve invoices from the purchase history tab. I spent a whole night to google how to retrieve invoices online but none worked. So I contact ebay custom s...

Technical Issues not being acknowledged

Why are none. of the techinical issues being acknowledged?

Ebay international redirect after placing order

Hi - I just placed an order. When I returned to the home page, I'd noticed that part of it was in Russian. What would have caused this? Is there a known security issue? Has my browser been hacked? Thanks (see attached)

http://www.7supplements.org/testo-drive-365/

drive 365? as it might, to fulfill complete works out unmistakably in light of this standard testo drive 365? support, you need to eat up the sensible estimations for no under 90 days close raised practices and strict eating routine interest. Is test...

Shipping Estimates/Dates not Matching Listing

I sold an item this evening October 1. I have 2 day handling time. Ebay stated on the shipping label page to ship the item by October 1, buyer is expecting to receive it by October 4! First off, it's impossible for me to ship October 1 (same day purc...

NECESITO SOLUCIONAR UN CASO ABIERTO

resulta que pague por unos articulos pero no llegaron, abri los casos respectivos, pero los vendedores no se reportan, el caso cierra el 4 de ocyubre, y no se que hacer. alguien puede informarme que se hace en estos caso? pierdo mi dinero?le he envia...

Anyone else having problems when listing BIN price set @ $5. and NOT able to edit?!!!

I've tried everything I can think of outside of the dreaded 2hrs on hold with ebay for preselcted scripted answers that don't pretin coming from customer service.... I'm listing a boombox via:Consumer Electronics>Portable Audio & Headphones>Portable ...

eBay shipping won't let me buy labels on the same day I plan to ship them (10/1/18)

Time is 1:30 a.m. My options are 10/2 (tomorrow), 10/3, 10/4, etc. Oct 1st is not a natiional holiday. I checked. I've never had any issues with buying labels on the same day I plan to ship them. Anyone else having this problem?