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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Can't access Unsold Items or Sell Page from IE

First I couldn't access my Unsold Items list from IE now I can't access the Sell page. The sign in page just keeps poping up. I have to keep going to Chrome to get either page. Is ebay not compatible with IE anymore?

Trying to update UPC... Screen Freezes on "Updating" circling on screen

I am trying to change the UPC of an item (I did "Sell Similar Item" on an existing listing with a UPC), and every time I enter a UPC, it freezes. I can change it to "Does Not Apply", but when I enter the correct UPC, the screen freezes and the "Updat...

Only see 25 listings

I'm not sure what has changed, but I can only see 25 listings at a time. I was able to view 200. Any suggestions?

My Feedback shows as the buyers in counteroffer email

I received a counteroffer email from a prospective buyer who was wanting to purchase an item from me and the email showed that this prospective buyer had 3484 positive feedback. When I went to look closer the buyer only had 79 and the 3484 was actual...

Hurray for the lovely new See full item description button everybody needed that

Having to click the newly invented "See full item description" button every freaking time I want to see what's actually on offer gets extremely ******* tiresome real quick.And now, having clicked that button a zillion times and having closed the page...

Difference in card summary

I bought an item at $ 35.70 that included shipping and taxes through paypal, and in my credit card statement got me an amount of $ 37.14. well i want to know why

Bidding glitch? Safari? iPhone!

Last night I recieved a text for an item I previously bid on and was watching. The text was to notify me that the bidding was ending in 15min. I waited a bit and clicked the link and placed my bid. It should my bid and said the reserve was not met. T...

I receive an error meessage when attempting to save an item to my collections.

This is the error message. "Sorry, there are system errors. Please try again". Trying again doesn't help. This has been going on for months. Any ideas?

Unable to edit compatibility chart

Having too many problems when creating or revising auto parts listing. When listing, I cannot remove the stock photo from ad. Also, we need the ability to edit and change the compatibility chart. When I uncheck the prefill box, the compatibility char...

Broken link from search result email

For the last week or two the link to shop.ebay.com from my daily search emails from ebay is broken - I get a message saying "Safari can't connect to shop.ebay.com". Another use reported exactly the same issue on another eBay community board

eBay keeps removing listings after buy for no reason

This has happened 2 times now, when a person bought my item, i was presented with these messages in eBay. With one person (who bought a cd-key from me), they asked me,"How do I get key Steam?" I responded,"I will message you the code after buy." He t...

Anyone else having trouble with the Pintrest Link?

Link isn't connecting...anyone else?

Underpayment-Beware!

Sold an item for $18.95 on 8/12, but eBay charged buyer only $18.00/ Paypal payment to us $18.eBay item number: 371563812849 If this is across the board, major glitch! Now have to check other sales.

I would like to delete searched items one by one

I am not referring to saved searches but to simple searches that I use on a daily basis. Up until last week, I could go to My eBay under Search, find the item I no longer needed, hit delete and that was it. Now, the only way I can do this is to go to...

Resolved! Offer received Popup/popout from right side of screen, every 30 seconds for 30 minutes

Starting a few weeks ago, this Popup from ebay went crazy. All 10 computers and cell phones. I was okay with this notification when I could click on it, answer and move on. Now it does not matter what I do, once I receive an offer, I get this right s...