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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Promo not working "Save 30% On Selling Fees" invitation only, but I was invited?

I got an email AND a private message from ebay for the "Save 30% on selling fees for in demand items", but whenever I try to activate the offer, it says "Unfortunately, this promotional offer is by invitation only.". Sorry, I thought I was invited be...

Whenever I try to contact the seller, it says "Oops! Something went wrong. Please try again later."

Whenever I try to contact the seller, it says "Oops! Something went wrong. Please try again later." Does anyone have any idea why it is doing this? How do I fix this problem? Please help. Thank you.

Promo In Demand Items - Not Showing as Used for Promo Listings

So listed more than 25 items yesterday that should qualify for the in demand promo offer I received. They are not showing up as being used. Shows 0 used of 1000. I listed items in digital cameras and in home speakers & subwoofers. Is this a glitch of...

Resolved! I can't see my listing in search results after more than 24 hours

Hello guys! So firstly i'm new on Ebay and i did lots of research before listing my first items. I made 2 listings so far but the problem is that i can't see it on search results when i'm trying to look like a customer on Ebay. I can see lot's of sim...

ebays phones down?!

This is the message I'm seeing when I need to contact right now.If you're trying to reach us by phone, we can't take your call right now because our phone lines are down. We apologize for the inconvenience. Consider browsing our help topics to find a...

Can’t make a purchase

I’m having issue purchasing items. It tells my to check my Credit Card information because it might be incorrect. I have tried to use both my cards without any success, please help. Customer service never answers

@eBay HeadsUP: Issue with presentation of shipping to buyers...

Despite stating in my listings that I use eBay's auto-combine and calculated shipping, I've gotten many messages from potential buyers concerning shipping for more than one of an item, and for more than one of more than one item. What they're not und...

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Ebay "Volumn Pricing" Completing against "Order Discount"

I am getting really confused with Volumn Pricing. I believe Ebay "Volumn Pricing" is working against or competing with "Order Discount" It is hard to explain. This could be a minor design problem. Please follow the instructions below. Part 1=========...

I sold an item and the customer paid via a eBay coupon and the money went back to eBay not me

I sold an item on the 29 oct the customer paid via a eBay coupon, i received the generic emails to say i have been paid and it’s safe to send the item. Which i did. As it was paid via a eBay coupon it went to eBay’s PayPal account and not mine. Eveyt...

technical problem whith automatic payment

hi dear i have a technical problem whith automatic payment plz i nead your helpWhen I click "Update your automatic payment method.", I get the following error message:You cannot sign up for automatic PayPal payments at this time.In order to sign up y...

French Login screen after sending messages

After I send a message to a member I'm getting the French login screen. It typically happens when I click Send Message and go to Next, or click on the All Messages if it doesn't happen after Send Message.

Dropped categories?

We have an interesting issue where all of our categories are being 'dropped'. eBay seems to be taking everything out of our store categories & automatically placing them in the Other category. We did not initiate this nor have we deleted any categori...

waste of time reporting

I have been reporting coins and currency that does not met the Ebay policy for specific grading companies...I follow them and they are never removed and most are relisted repeatedly. Why do I bother and why does Ebay not follow up on these reports.

Can't revise a listing!

How frustrating!!!! I need to add a photo of a books publisher page to 10 listings (that have bids) , but keep getting 'The return policy cannot be changed or removed if an auction-style listing has a bid or ends within 12 hours, or a fixed price lis...

Resolved! watch out for $1 picture pack charge for ebay motors category

Currently there is a glitch (noted in the seller section of the boards) that seems to be affecting ebay motors listings. Some strange fees going on. For many just the $1 added fee for pictures which should be free, but for some some steep fees for no...