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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

"HIDE ORDER'' LINK WONT APPEAR...

I have a long list of stamps where the HIDE ORDER LINK WILL NOT APPEAR...so I cant hide them...all purchasing is done...how do I get this tech problem to correct itself so the HIDE ORDER LINK WILL APPEAR??

Printing Won Auctions

I have always been able to print an auction I have won including the photos. As of mid-November, the entire My Purchases section is completely different and the previous View Purchased Item choice is gone, which is where I printed my auction. Does an...

buyers choosing combined shipping but label will not generate from app

Customer purchased two items, and checked out through PayPal, combining the two in one invoice, without letting me know first. PayPal charged him for shipping twice. I was not able to create any label from the eBay app, and only one label from the Pa...

How do I change my log in information?

I currently log in with facebook, but being that there are so many bugs with that site, I'm afraid of losing access to my ebay account, so I 'd like to change how it is that I log into to ebay. How do I do that so I don't have to use facebook?

ebay not loading

Site will not come up

Why are returned items dissappearing from my returned items list?

I tried looking thru the last 60 days, 2019, 2018, and hidden items (of which there are none), but only 1 of the several items I have returned is currently listed. Why are these items disappearing from my purchase history?

COMBINED SHIPPING ISSUE, PLEASE ADVISE

I have Calculated Shipping rule set up on all of my items. It was set up under seller account and each item. I have multiple buyers who message me that they are not getting a discount. I have called Ebay 5 times and they are not getting it! Over over...

"Save seller" not working - tried two different browsers

This morning, I have not been able to add a seller to my "Saved Sellers" list. The first time I tried, I got an error message stating that I could not have more than 100 saved searches. I was NOT trying to save a search, I was attempting to add a sel...

Resolved! My shopping cart will not accept new items even though I’ve already deleted over half of items in it

How can I get my shopping cart to function as it has previously? Has eBay reduced the number of items allowed in shopping carts?

Combined Payments and Shipping Discounts Edit Tab Not Working

I've been trying to edit my Combined Payments and Shipping Discounts but the edit tab does not work. Just dead when I click on it.

In order to keep my computer safe on Ebay, what Security program should I purchase?

I just had terrible experience trying to buy Norton Security for my new computer. I talked with two different guys on two days. And they both sounded liked Snake-Oil- salesmen to me!! Because of this I have lost faith in Norton. And I do not trust th...

Log on problem

When I log on. It goes to my page and then Internet explorer stops working. Have to go in thru the back door?

Search Thumbnails

I open a page and see the large first photo. The smaller thumbnails below will highlight with the outline but won't open larger. If there are more thumbnails with the > indicator that won't open either. What is the solution? Andy

Cart limits..when and why?

Hi, I am trying to put things in my cart to buy from a repeat seller. But I keep getting the message that I have a limit because the seller placed one. Meaning that ebay recognizes that I have purchased from the seller and now I can't buy more from y...

Resolved! Definitely Having Ebay Issues Today....

This morning I woke up to seeing messages from Ebay that said my account had been restricted because of my association with another member. I play by the rules so I knew it was a scam message. The odd thing was, it showed up right within my Ebay mess...