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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Text is auto populating & when I delete it and add mine, mine text disappears!

When I "sell similar" on my mobile device the Description box is auto populating with the info of the other persons item and stating shipping that I did not choose. When I go to delete and add my own info my text then disappears and is replaced again...

Newly created custom Saved Search not saving all key words despite not exceeding normal word limit.

I sometimes create custom saved searches with key words to ensure I get to see what I am interested in and filter out what I does not interest me This usually means fairly a long list of key words, but always within the historic number of word limits...

Website Issue - Text Disappears then Reappears within Listing

Hello, I noticed an issue with the eBay mobile site (possibly desktop site as well) this morning that has been going on all day. Sometimes there is a gap where it seemed to stop, then went back to doing this every 1-2 minutes or even a few seconds. T...

Loading Photo to message

Just spent 1 hour trying to load photo to message for damaged product from shipper, keep getting error msg. this seems to be an ongoing problem with ebay, instead of a error msg. ebay should have a "system not working msg " and a date and time when i...

MOBILE FRIENDLY CHECKER NOT WORKING

I've tried every browser....MOBILE FRIENDLY CHECKER thing just spins. Is anyone else having this problem in 2019? I see posts about the constant spinning....but thye are from last year. Mobile Friendly Checker hasn't worked for me in weeks.

"listing you're interested in is no longer available"

The messages coming in (from eBay, the verified legitimate account as far as I can tell) list, at the given times, as follows: "Jan 16 14:03333016055196 - Heat Window Air Conditioner Remote LG LW1215HR 12,000 BTU Cooling & 11,200 BTUJan 21 10:3831242...

I can not print nor see my sold items

Hello Pleas help. I am having trouble printing. I have a few sales but unable to see the items so I can ship. I can see them when I use my phone but not on any laptop. I tried using a different laptop I still can not see it only on the phone. Thank y...

Promoting listing

Anybody else having a problem not being able to promote their listings? Or their items is not actually getting promoted I heard some sellers are effected by this!

Ebay Messages problems uploading a photo - SERVER ERROR

When I try to upload a photo as a message attachment the photo gets 90 % loaded and then I get an error message, "Server error, please remove and try again."I've tried a PC and iPad but both the same issue.Picture is only 34kAnyone else getting this ...

eBay bots auto-changing Buy It Now to include Best Offer - Not Cool!

Major issues with the latest mobile update are causing me to counter or deny Best Offers on items I've listed at my lowest price (and which I chose not to include the best offer option), losing out on sales, customer confidence and loads of time edit...

Delays in Sales Totals

This has been happening for a few days now. I had a sale about an hour ago, but my sales amount for today is still at 0.00.

Resolved! No option to add Best Offer

When I try to list an item there is no option to add "Best Offer". It used to be there all the time. There was a box underneath to check or uncheck. Now there are no words "Best Offer" and no box. It disappeared. How do I get it back?

New auto-description generator keeps overriding my custom descriptions

Not sure who decided it was necessary for the eBay app to automatically import the item title into the description box, but every time I delete the auto-generated description and replace it with my own, the program throws away what I just took the ti...

Regarding Cancellation Process on Ebay to cancel order

I am developer and integrating the eBay marketplace APIs for my application to manage the products and orders. I am getting inconsistent data from eBay API after cancel the order either from buyer side and seller side. After cancellation the order, I...

iPad - e-mail and other links won’t open

the issue started about a month ago. iPad, Chrome. when I click on an e-mail link for a watched item, a new tab opens in the browser, I get the message “this page will open in another application (Cancel/Open)” but the tab has already closed and the ...