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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Purchase History

I was able to access two to three year records of my Purchase History before (two weeks ago). Now I can no longer find the link. Will some kind soul guide me please. I need to find the description of an item I bought in 2018 desperately. Thank you.

MY STORE COMPLETELY DISAPPEARED.... AGAIN!!!!

My store apparently "does not exist," yet again. So this also happened to me a bout a month ago...due to some ebay glitch. It disappeared and then came back after 24 hours. I have a premium store on autorenewal. I was able to acces my store earlier t...

ebay.com not responding CAN'T BUY STUFF Recover webpage errors

Unable to use eBay for days. Trying to purchase something. Coupon $5.00 doesn't work says good til March 31st. Unable to surf eBay. Page not responding, recover web page and error. Slow as a turtle. Have to close and keep trying again and again. Not ...

Gift cards not Working in App

I am very disappointed that I was not able to use my gift cards in the APP today. I wanted to use the discount code, but I kept getting the error message "This code can't be used with payment option you selected" when entering the code in the proper ...

Resolved! I can not open my account.

How do I change listing from "watched" to "items sold"?

I want my listings to show how many items were "sold" instead of how many people are "watching" my listing. How do I change it?

Tech issues + multiple problems

this is the 2nd part of the first issue since Ebay did not allow me to put in the long issue... We don't even get a chance to give feedback or do anything since we don't recall exactly what the items were. Are you guys even aware of any of this ? I'v...

Tech issues + multiple problems

Hello E bay, This letter of advice and complaints is mainly about the " purchase history ", and the buying experience on E bay. I have given both earned compliments to you over the years, and useful advice about things that were not great, all for th...

Cancel part of an order

My customer somehow clicked buy it now 3 times on two different products He then sent me a message saying he didn't know how that happened and said he wanted one of each not three of each I sent him an invoice for one of each which he paid When I try...

Bug: Can't paste text into message on eBay Community

I came here planning to ask for help about selling, but I found that I couldn't paste text into this box. Is this a bug?

eBay says the payment was received but the payment is not in my PayPal

I never received an email from PAYPAL saying a payment was received for an item I sold however, Ebay said payment was received so I sent the item. I now find out there is NO transaction for the sale in PAYPAL. The item arrived damaged so I would like...

$ not £

With the new option on Ebay android, why when I go to send an offer in pounds, when I get the final confirmation to send the offer is it reverting to US dollars?

Can't Checkout

Message, Something went wrong, parameters not supported... No quotes added bc I've been through this process 7 times today and I don't feel like going back to read the error msg again. However, the msg is stuck in my head. I've refreshed, reset on an...

Technical issue - Pictures won't upload to mobile app

I am currently unable to upload photos to my eBay listings through the mobile app. This started yesterday. I called tech support and was advised to uninstall the app but I am still unable to upload photos. When I attempt to upload I get a red ! or pe...

The problem with posting pictures in new listing

I am a seller. In last week I have a problem with Ebay site in computer - I cant post more than 8 pictures in new listings. Ebay site doesn't want to open 12 windows for new pictures like usually. but I still can do it in my cellphone using apps. it'...