Report eBay Technical Issues

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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

how do I email ebay to report them to them

I bid on an item and I was already high bidder but it was at my max with an hour to go so I increased my max bid. Problem is that when I increased my max bid - ebay increased the price of the item at the same time and there was not another bid entere...

Can't message

I just put a purchase, which is pending payment, and I can't contact the seller. The request to the server goes on forever and then fails. I have no other means to contact the seller. This is a huge issue now and my purchase can be canceled.

I can not access my Messages

Hi:Someone is getting this issue?I click messages from MYEbay menu and it loads forever. Tech support can fix this issue? Thanks

UI Design - No back buttons?

I had taken a hiatus from Ebay for a time. Coming back, I'm surprised at how bad some of the UI has gotten. I'm not sure if this is the best place to leave site feedback, but the lack of "return to menu" buttons is disappointing. I have to click like...

Tracking numbers NOT showing being picked up on eBay, but it does on USPS Site!

Tracking numbers are not showing on eBay that it was picked up. USPS Site says it was with date, time it was picked up. Check your shipments.

Messages to seller not showing up in messages center

Nor are they showing up in my email despite sending copies to myself. Today's date is 1/11/2019. A new problem as of today's date. Is anyone else having this problem? eBay; please address this issue.

Sold / awaiting shipment items not showing on app

Can only view “need to ship” on desktop. Was working fine this morning...

Sold banner in red on app not appearing

Anyone else not being able to see the pending tasks on there selling page for ios?

Spell Check on Posts Now Gone?

All day I was having problems accessing the spell checker that was one of the buttons above the text entry box. Kept getting the Error 500 when I tried to use it. Now this evening I don't see the spell checker button anymore, however I do see misspel...

Can Not Find the Shipping Label purchased by the Seller

I have looked for hours. I’ve been to countless pages. The seller has paid for the shipping but I cannot find the label to print. I’ve found the packing slip. I really need to get this label printed and quickly. Thanks

Check your descriptions when relisting, some going to html from standard

10 of my last 30 relists were like this, i caught it because i manually relist

Issue with subscribing to store

I haven't seen anything here but I can't find a way to subscribe to a store - I was told by ebay rep that this is an issue but no idea when it will be fixed. This is a serious issue because I send emails to subscribers, marketing/promotions. Can some...

I use Auctiva & continue to have problems with images not showing

I use Auctiva and have been having problems with images not showing for over 6 months.eBay "fix" will not fix and eBay support says it is not their problem and Auctiva says it is eBay'sproblem. I have one auction gallery photo not showing and 11 fixe...

eBay Ruins Searching

When searching in a specific category if you change a work in title ebay removes the specific category and most times does not even allow the search to continue in the same category. Good going ebay. The old ebay did not do this.