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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I changed my password but it's not working, can't log into my account or change my password again.

I tried to change my password so I don't have to use my Facebook account to log into ebay, but it will not let me log in with the new password. I tried both, my user ID and my email address, with the new password, but it did not work. I then logged i...

Cannot add pictures to my listing or send pictures to other ebayers

Potential buyer wanted an additional picture., ebay now refuses pictures to be sent. So, told ebay person I will add picture to listing. ebay would not allow additional picture to be added (three pictures total0. What next ebay? ebay had had so many ...

Can one of The Blues explain this please (and fix it)

ATTN: triton@ebay Please see the attached screen shots: In the first a shipping charge is clearly shown. But in the invoice (second page) the shipping is shown as free. The buyer accused me of being “very misleading” and demanded I cancel the order. ...

No ENDED notification via email on GTC items.

Okay, this is the first batch of GTC items I've ended since the mandatory GTC program started. I ended about 35 listings in my "Art" category because I have new items to include and need to revise some of the ones I'm taking down. I like to list item...

Why Are My Listings Page Numbers ONLY Featured At The Bottom?

As a seller, for years I've wondered why my listings pages only have all page numbers at the bottom.Is it that difficult to add them to the top as well, so we don't have to constantly scroll down everypage to get to another one? Seems like a no-brain...

Delivery time has been moved

The delivery time has been moved for all my purchases for a month,although it was not so pronounced when purchasing. Why did it happen?

Issue refund error

I have been trying to issue a refund for a return and keep getting an error page.Has anyone else had this issue?

Shipping Labels Not Working

Can't print shipping labels this morning. Seems like a great time to go back to the classic shipping label flow and ditch the "improved" version. Just a thought.

Ebay generated 'estimated delivery time'

I have called and called customer service, and written many many times...no resolution to the problem. Ebay is incorrectly printing an estimated delivery date 2 1/2 MONTHS in the future on all of my 350+ auctions. THIS IS HURTING MY SALES. Customer s...

Why does Email Marketing “fail to send”?

Why does this function only work half the time?

list item with free shipping, goes live with a shipping charge. every time. bleep?

i just posted three items for sale, made SURE i had free shipping checked, and a specific method for shipping. low and behold, all wind up having it changed to first class for a fee to the customer.then i review my other items and some of them ALSO h...

"Print postage label" button not working

I chose eBay Shutl Delivery 2-3 days as my delivery option, when I go to click the "Print postage label" button next to my sold items the link is dead and always leads to a non-loading page. I have tried the link in Chrome, Firefox and Chrome for And...

There is a very huge glitch in eBay's "Guaranteed Delivery" currently.

brian@ebay Cross-posting in the Technical Issues forum, as I'm not entirely sure where this needs to be posted. Apologies for the cross-post, and please remove whichever one is least appropriately located. We received a message from a buyer who purch...

I can not send a message to ebay

I can not send a message to Ebey, so I can not remove the goods that are sold in the store, what can I do?

I get weird search results unintentionally

I'm having a very weird experience recently when I try to browse ebay.I ofter just like to see what's up for sale so I just wanna browse everything. I go into Toys&Hobbies, click Search. Then I click on Diecast &Toy vehicles, then Cars: Racing & NASC...