Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Sales Reports Plus

Does anyone have access to these? Why would this only be reporting form May 2019? Why is it even here? This is what it says when you hit the FAQ Latest Updates Link on my account. Be sure to check for announcements here! We'll be posting important in...

Error creating label

Seen that it was happening to other users in 2018. Its currently happening to me. Ive tried multiple multiple times to create the shipping label and i keep getting a red "error creating label" message

Orders not showing

I just downgraded my store from Premium to Basic, and now when I open the Orders tab in Seller Hub and select Orders Awaiting Shipping the page is blank - nothing showing. As per emails I should have 6-7 to ship. Help?

ebay and Gmail integration

Today I logged into my ebay account using my ebay login email address and password. When I logged out I was logged into my GMAIL!!!! I did NOT log into my gmail, I’ve never used my Gmail to access my ebay account!!! **bleep**!!! I’m so **bleep** that...

Samsung Galaxy 4 not receiving notifications & when a bid, offer or sale is made the ebay app stops

I have uninstalled the app and restarted it with no change. It started with the latest update to the app on 7/22/19.

eBay insanely Slow again

Take 1/2 a minute just to sign in to eBay with 100meg connection. 100 meg can download and view 8 movies at the same time. It is not my server, it's eBay.

unable to print shipping labels through ebay

I can no longer print any shipping labels on ebayAll I get is a blank page

Cannot send invoice: Error message "There is some technical error, please try after sometime."

Cannot send invoice for a completed auction. Click on "Send Invoice", type in a message to the buyer and select copy me on the invoice. Pressing send invoice I receive the following error message: There is some technical error, please try after somet...

Gallery Photo Not Showing Up

I list via Auctiva onto eBay - when a listing posts (either a relist of new listing), some of my gallery photos do not show up - is anyone else having the same issue? I've called eBay, but they could not offer any help - thanks, Kat

CANT ISSUE REFUNDS TO RETURNS OR CANCELLED ORDERS WITH EBAY MANAGED PAYMENTS. HUGE GLITCH

ANYONE ELSE HAVING THIS ISSUE WHERE YOU CANT ISSUE REFUNDS TO RETURNS OR CANCELLED ORDERS WITH EBAY MANAGED PAYMENTS? RETURN REQUESTS KEEP OPENING BACK UP AFTER THEY ARE CLOSED WITH REFUND AND SAYING "COULDNT ISSUE REFUND" WE HAVE FUNDS AVAILABLE!!! ...

unable to pin to pinterest using EBAY page link - Android UL3.0 image

For more than two weeks now, I have not been able to pin any of my listings to Pinterest. When I use the pinterest icon on the listing I want to pin to pinterest, the ONLY image I can choose regardless of the listing is a generic image that says "And...

Resolved! My Ebay Store Categories are Not visible from past 9 months!!!!!

My ebay basic store categories are missing from past 9 months,I have created 33 categories pushed all the listing in the assigned category but non is visible to me.all my store catagories are missing from my store front, shows 0 listing except for th...

I Save searches with small photos in the gallery but when I use the search they are large

This has been an annoyance for some time but have finally deleted all these corrupted searches and wont use them until I can get it fixed. I have general category searches. If I create a search for - Antiques/other antiques, US only, auction format 2...

Unpaid item cases not closing automatically

With the new seller hub update there seem to be a lot of glitches. One of them seems to be that when a buyer makes payment after I had to open unpaid item cases, the cases do no longer automatically close, it has to be done by hand. As we have hundre...

Resolved! Need to see feedback

Where did it go? I see the buyer left positive but I don't know where it was put so I can read it. Before the eBay style change it was right there in the open. I need to see the feedback!