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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Drafts...

Why wasn't there any kind of notification to this draft issue? Not even an email... I've always been able to keep my drafts and now all the sudden they have been deleted?? That is a lot of work to research, take pictures and enter them in... Now they...

Resolved! Creating single draft resulting in multiple drafts

Each time I create a draft for a single item, I am getting two or three duplicate drafts showing up in my Draft listings which I then have to delete. (Using most current Chrome browser on PC.) This just started happening yesterday (1/24), was not hap...

Resolved! Revising scheduled auction w/best offer enabled: FORMAT greyed out

Anybody seen this? I decided to edit a scheduled auction that had "best offer" enabled. When I went to the revision page, "Format" was greyed-out. It stayed greyed-out even after I had unchecked all the "best offer" inputs. One thing that may be part...

Safari problems with eBay

Hello, has anyone else been having problems with Safari accessing ebay pages recently? My feed page works and I can open my account summary page but links from either just stall and some search pages will only display half the images. The community p...

Resolved! EXTREME typing lag on selling page ONLY for description and all other fields when selling item

Howdy everyone! I've been on Ebay 20 years and have NEVER until the past month realized the MAJOR delay/typing lag when trying to list items. Anyone else?? Could SOMEONE please report or find an answer to why the slow response to typing when on the s...

Inaccurate sales data on Seller Hub Overview page

On my Seller Hub Overview page, it shows 2 sales of ~$300 in the past 12 months.My actual last 2 sales were in October of 2017. A simple error like this calls into question any numbers ebay may present us.

Seller Hub Manage Orders awaiting shipment new format not working

I have several hundred orders to process and ship currently but with this new format in Seller Hub I am having serious issues for several days now since they changed to this new format. I print invoice and shipping label and when I click on the confi...

Saved Search emails suddenly including tons of irrelevant items

I used eBay primarily to search for rare items. All of my saved searches are for this . Most of my saved searches unsually result in Zero items. (15+ years of successful use.) Until recently, if a saved Search email did come in, there was a 50+% cham...

Item Specifics:

When creating a new listing from an existing listing or creating a new item all together, the item specifics fields aren't showing like normal. Even the field brand name, which is required to even list the item, isn't there and therefore the listing ...

UPLOADING PICS

WHILE COMPOSING A NEW LISTING, I'VE ENCOUNTERED A PROBLEM... IN THE PHOTO UPLOAD SECTION, I GET THAT WONDERFUL CIRCULAR ARROW GOING AROUND AND AROUND. MY BROWSER IS UP TO DATE, POP-UP BLOCKER DISABLED, AND I UPLOADED TO COLLECTORS WEEKLY EARLIER. I'M...

Resolved! Error: Invalid Condition id when listing books

Some of my listings are blocked by the Error: The provided condition is invalid for the selected primary category id. Anybody know the specific meaning of this error? I have played around with the condition choice & the book category choice to no ava...

ebay charged customer wrong shipping amount!

A customer from Canada made a purchase today from me and when I went to print the shipping labelI saw ebay charged the customer the wrong amount.The customer paid for first class international $3.33 the actual shipping cost is $9.50.I checked my list...

Starting a return

since last night i have been trying to start a return for a recent purchase. Every time i try to submit it, it comes up as Access Denied. I’ve tried on a different browser and same result. Any help is greatly appreciated!

Resolved! Left a Seller GREAT FB. The FB text shows up for them, but their FB COUNT has NOT increased!

I recently made an awesome purchase from a new Seller and left them GLOWING FB. While the *text* of my FB shows up in their Seller record, even ~1 hr later, their FB *count* has still not increased. I can see the text of their 8 positive FBs, but the...

Traffic Report Not Working

The traffic reports and performance reports you pay for have not really been working for the last 2 or 3 years. I call in once a month about it and they always say they are working on it. For 2 or 3 years? So basically, you pay for the reports as par...