Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

SECURE CONNECTION FAILED MESSAGE FROM EBAY

For weeks off and on I have been having trouble accessing My Ebay Account, and even when I am able to get into the account I then get the same message when I try to post a tracking number, contact the buyer with a message, etc. What is going on with ...

eBay Message Inbox Not Showing Messages

I receive email notifications informing me that I have a message, then go to inbox and receive notification saying "Sorry, the message you tried to view has expired and can no longer be displayed." I have already cleared my cache and cookies, signed ...

Ebay says payment didn’t go through but took money from my credit card

So I bought a lot of items worth 24gbp from a seller two days ago. The money was instantly taken from my account ( payed with a credit card, not paypal), but ebay immediately sends me that the payment didn’t go through. I sent the seller a message an...

Payment Issues

For the past month every time I purchase something (through Paypal), money is taken out of my account and sent to the seller. But then an hour later the payment is refunded. This happens every time I buy something and more than once I have received t...

Promotions not working - Can't set up a sale ?

For some reason the past couple of days I haven't been able to set up a sale promotion. I have tried several different methods but the sale is either showing 0 items selected (even though I selected the items) or the sale is showing pending. Called c...

Contacting seller

I have been unable to get a reply to send today. I am trying to contact my seller to resolve an issue and it will not give me the option to send my reply. What’s up Ebay?

Help, can’t refund 2 customers

Of all the times for my accounts to glitch, it happens when I have 2 returns - very rare for me! Last week I tried to refund $45. The EBay Refund stream said it couldn’t process and go to the PayPal transaction. That PP effort also got an error, and ...

I can't find my listing in any search.

What am I doing wrong? I have been trying to find an item I listed at 6.47 PDT. It's now over 4 hours later and I still can't find it when I search for it. I though the days of things having to "cycle in" were past. https://www.ebay.com/itm/223688769...

Flyer is NOT Working! Need a Fix! Since months.

Hi, when we go to "manage my store" and click on "promotional flyer" it just blanks and loops back to same page (manage my store), without going into flyer maker page. We are paying for ebaystore yet making a flyer is not working. For what we are pla...

Sale today was notified from PayPal but no sale shown on EBAY

Hi I had a sale this mourning . I was paid got a notice from PayPal .. went to PayPal money was there not showing up at all on eBay. Never had this issue before. I guess I’ve got the funds I will go ahead and ship??

Send offer under Seller Hub - Listings - Not showing up...

I send offers frequently. Today the send offer option was missing sometimes, when I refreshed it was there, but, now it is not there at all... Chrome Please help

Ebay will refuse to let me pay.

I have bought things here before and now its suddenly refusing to let me pay for things. I thought it was my card at first so I naturally tried another one but that one did not work either. I tried different browsers just in case. I sebay having an i...

Compatibility section is missing in item revision. eBay motors.

I am trying to add compatibilities for auto parts but the whole section where you can select vehicles are missing.Any suggestions on how to fix this problem? Or where to find options to add vehicle compatibility?It used to be as it shows on the secon...

Resolved! eBay you're killing me! You have now made my listings as not as described!!

Here is a message I just received from a buyer!!!!!!"Hello,I am very interested in these readers. However, I am confused by the conflicting numbers shown regarding the power. At the top of your listing it says +2.00 --But, within the description, and...

"Sell Similar" "Actions" "Sell It Faster" bar at top of My eBay Page is grayed out.

"Sell Similar" "Actions" "Sell It Faster" bar at top of My eBay Page is grayed out.I am unable to end items or sell similar, etc. This happened last night. Any suggestions? Thanks in advance for your help.