Report eBay Technical Issues

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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Unable to change the Quantity on any of my GTC listings

I have been unable to change the quanity on my GTC listings which is costing me sales and creating out of stock issues. The changes show on my dashboard but it doesn't change the actual item page. I reported it to Ebay several days ago and was promis...

Still getting emails about Saved Searches from which I've already unsubscribed

I'm getting daily emails for certian "Saved Searches" to which I no longer subscribe. At the bottom of every one of these emails is a link labeled "Disable emails for this search," but clicking that link only brings up a page with an error message re...

No views

I'm still not getting views on my items. New items, old items. I even opened another selling account, and it's having the same issue!

"Include descriptions" not fully functioning.

I start a new search, select "Include descriptions", and it works as advertised. However, if I change anything in the search field - even one letter - when I next select "search", the "Includes description" is automatically deselected. I click on it ...

June and July eBay sales virtually non existent, no listing view count, category listings glitch

It is unreasonable to continue charging fees and collecting store subscriptions in full with so many technical problems palguing the site. I didnt sign up for ebay's beta version dont understand why i feel like a guinea pig. eBay, put some action beh...

Sales down, business is dying. Why eBay charges store fee if its not working?

Trough mobil app 0 views, computer users are so rear now, so if eBay site is down why do we have to pay fees for? Sales are 56% down by now and I am very dissapointed my year subscription just got renewd 2 month ago and I regret... eBay carring about...

Technical problems

Good afternoon, I have a problem with the promotions that I put in my shop, none of them appear in view of the client, they are appearing hidden, for example I have a promotion of 4 products and take 20% discount, and it does not appear in view of th...

ebay messages me items I have no use for. How do I turn them off?

I have been getting messages from ebay about miscellaneous items and price that I have no interest in. I am truly sick of them advertising to me for other sellers. I am fairly sure they don't share my listings. Also sending me messages telling me to ...

3 SCARY new Tech Issues I have seen today! Check your Prices for changes & Give up on Auctions!

I mentioned in another posting that I had attempted to set up a new promotion on 6/29 when one ended and no prices were updated ( as we were warned)...BUT it seems that since I did not end the promotion that it has been updating in the background and...

No sales - eBay owes sellers a refund on store fees

Am I the only one that believes eBay owes us a refund for the current glitches causing us a lack of sales...?I've had many complaints against eBay in recent years, but nothing tops this. At the very least eBay certainly should refund our store fee.

Merchant Support hold time and the ever changing story, the joke and punchline

Calling Merchant support, over the last 3 months, the overall average wait time has been 30-40 mintues, with several of those calls being ob hold for well over 1 hour listeninig to the same repetive abusive music. I have been hearing the "narrative" ...

SALES WAY DOWN, ITEMS NOT SHOWING UP IN SEARCH ENGINE FOR LAST FEW MONTHS

I have not sold anything for a month, two months at a time and when I search in the search engine no where do hundereds of my things show up. I have called EBay several times about this issue, which was also confirmed by them doing a search their sel...

HUNDREDS of phone calls with no Answers on a 2+ year crippled account

I did not know this discussuion group existed, and reading what is hear, I am VERY far removed from being happy. I am seeing instance after instance after instance the stated issues that Merchant Support claims "nobody else has reported". For over 2 ...

"Contact the Buyer" not working on iPhone

When trying to "Contact the Buyer" using the app on my iPhone, the app fills in the recipient slot with the sender's screen name and then tells the sender they cannot ask themselves a question once the email is sent. Too funny! Did someone from Micro...

291 rating/reviews disappeared after "Quantity" Update

I am selling a product with a private UPC Code for almost 4 years with over 290 reviews/rating. Only my product has this particular code. Reviews took me 4 years to earn. They were all disappeared after I updated the quantity last week.I called Custo...