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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

"Sell Similar" "Actions" "Sell It Faster" bar at top of My eBay Page is grayed out.

"Sell Similar" "Actions" "Sell It Faster" bar at top of My eBay Page is grayed out.I am unable to end items or sell similar, etc. This happened last night. Any suggestions? Thanks in advance for your help.

Sold items not reflecting on ebay

I have people who have paid for items , got the money from PayPal but items are still listed . No response on Twitter.

This order was not successful. Payment for this order has failed.

This message is on my seller's detail order page .. checked PP and payment is complete. Does anyone know why I am getting this message and if its ok to ship? Thanks!Ebay = This order was not successful. Payment for this order has failed. PP = Payment...

Your case is on hold

" eBay Customer Support has placed the case on hold until Oct. 3 to allow time to provide additional documentation.If your issue is resolved, you can close this case without waiting for a response from Customer Support.We have sent you an email reque...

Can’t list due to photos not loading?

I’ve tried both on the app, safari, Firefox and the same thing happens. See pics

Ebay discount

Hello,I had a discount that ended on 29th September at 11:59 PM CET and I tried to use the coupon code before that time respecting the T&C but it didn't work. Why ?

Resolved! Automatic TRS Promoted listing credits

Automatic TRS Promoted listing credits have not been applied for July, unable to get any help with that and was wondering if there is an issue?? Thank You!

Not Getting New Listing Results When I Do A Search-I Am Seeing The Same Things Over & Over

I am doing a search for a particular description and usually have no problem but today on Ebay and another site I am blocked somehow from seeing new listings. A few are trickling in but barely. I cleared cookies and browsing history but that didn't s...

Some Orders pages are not displaying properly.

"Manage all orders" and "Paid and shipped" pages looks like this. Everything is shifted to the right.But should look like this.Anyone else seeing this in their seller hub? Happens in Chrome and Firefox.

Catalog error: Product ID 239135544

ProductID: 239135544UPC: 883929573455https://www.ebay.com/p/239135544#ProductDetails Listed in the catalog as:Gilmore Girls: A Year in the Life (DVD, 2017, 3-Disc Set) This item is a 2-disc set.

Resolved! Ship from Zip Code Missing on New label Form

Ship from Zip Code Missing on New label Form-Hello fellow eBayers,The new label form has presented several new problems.I have worked around some of these, but after reading a message board that was in November of 2018 where the member accepted the s...

Resolved! Calculated shipping for USPS Retail Ground is calculating incorrectly over 1 cubic foot

I am hoping that one of the eBay employees who monitor these boards can pass on an error to whomever does the USPS calculations after the 6/23/2019 adjustment. The USPS Retail Ground service does not use dimensional weights like Priority Mail and Par...

Quantity Of Orders Per Page In Purchase History ????

Hi, I make many small purchases (100-200items per 60 days), and the only expedient way of finding them in my purchase history to leave feedback is to use my browsers "find in this page" function and search for the tracking/package number. Until today...

Resolved! EBay removes items from my cart when I try to check-out.

Hello!EBay removes items from my cart when I try to check-out. I have tried removing every item from the cart, and re-added them. No luck. What is particularly frustrating is that I can go back to the cart from check-out, and the items show as being ...