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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Since November 21, 2019 - Have your sales dropped? Any other issues?

Many of us have experienced a significant drop in sales along with other technical issues which began around November 21st. Please share your experience and any solutions you may have found. Thank you!

Markdown Sales not ending.....again....

the exact same thing happened the last time i ran a sale via markdown manager.the sale ended this morning, yet the items that were added to the sale are still showing sales prices.the sale is in pending status.this is really annoying, and i dont have...

Ebay Sales Droped from 21st, Multiple Ebay Stores, Top Rated Seller.

I'm really not sure what is going with eBay, I've been selling on this platform for years and it's coming to the busiest period for online retail and my sales have just stopped I've never experienced anything like this. I have multiple eBay stores an...

Customer Service Callback

I have noticed over the past couple of months that the ebay callback system for when I need to contact ebay -- which used to work well -- is not working. I am not getting called by ebay, so I end up calling in instead.

Missing Sales on Manage Order Screen....

Has anyone else made a sale, received a confirmation from PayPal regarding the Payment but nothing from eBay? To add to this the sale is missing from My eBay "Orders" page as if it never happened. This was a sale that happened today not and old sale....

Shipping label

I have been trying for days to retrieve a shipping label from the seller but when I click on the link it gives me an error message cant process your request due to technical errorPlease help

Misdirected links in Ebay emails

I list and sell items on Ebay.co.uk but when items are sold and I am sent an email that contains a 'print address label' I am taken to the Ebay.com webpages and so the next message I see is that I can't create a postage label because the item was lis...

Request Total on a combined order with a discount, still causing issues

I had an order again that the buyer COULD NOT request total to allow me to correctly adjust the combined shipping because the order had a "10% off if you buy 3 or more" discount. This is still one of the most ridiculous restrictions present on eBay. ...

Resolved! 12/3/19 Buyer not able to check out ebay telling them I don't ship to Minnesota, I do

There is now a glitch telling potential buyers that I do not ship to Minnesota, I do and only ship to the US. According to the lady I talked to this has been going on for 2 days which might explain why I have had no sales for the past 2 days. Has any...

Store Category Codes.....Help!

Hi all, Does anyone out there know where to find your store category codes? I'm trying to set up the File Transfer upload files, but no surprises the support documents are missing so much important info it's literally guess your way through it or dig...

Handling time is messed up

I offer same day shipping but my cutoff time is 6:30 am Central time. But I happen to notice my listing today say that if paid for in 19 minutes (9:00 am Central time) that it would ship today which is absolutely wrong. I even double checked my listi...

Cannot upload photos to listings

When I attempt to "add photos" my clicking on the Add photos box, nothing happens. Windows 10 Chrome Browser. Anyone have any ideas?

I Can't begin a campaign.

Hey guys. On the 1st of Dec. I begin Promoted Listings about for 200items. Nothing happened for 24 hours. On the 2nd of Dec. started a new promotion at about 60 items. Again nothing happened (I mean couldn't watch my promoted listings any message abo...

I can't reply to posts. I am using macOS Catalina which is proving to be rubbish on sites

Whatever its merits, macOS Catalina is a headache let loose on the Internet.

Do we have another glitch?

Since last night eBay has logged me out about every 5 minutes. I never log out except to switch ID's. But browsing and posting it's logging me out constantly. Anyone else getting this?

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Resolved! 12/3/19 Buyer not able to check out ebay telling them I don't ship to Minnesota, I do

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