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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unaccessible

Hello, I am not able to purchase on ebay. i am getting this notification everytime, as attached. Please help Thanks and Regards

my store isn't selling

I can't put anything in the cart on my end and my store isn't selling and it always does good on Sunday....what's the problem....

HELP! I keep getting redirected to the italian version of ebay and I can't understand a single word

Whenever I click "Return this item" or certain other things on the ebay website, I get redirected to italian ebay. I also get italian e-mails. I can't understand a single word of it. I don't live anywhere near italy. How do I change everything back t...

eBay, Please share more information with us on current technical issues........

My dear eBay, Communication with your customers is just one of the many hallmarks of doing good business. You have a technical announcement board. Please use it. Even if it is a terse message to the effect that your poor sys admins are running around...

Buyer Shorts The Sale

I've sold to this buyer before and was not surprised when I received an offer for $25 < asking price. I did not read the offer until after it expired, as I did not see it. The buyer paid the Offer price + shipping and demanded immediate shipment. I w...

email check box "send a copy to my personal email address" not working

When I reply to a buyer in eBay messages and check the box under the message to "Send a copy to my personal email address", since Friday 8/16/19, I no longer receive a copy sent to my personal email address. I have called eBay customer support twice ...

eBay errors buyers can’t message or pay

eBay is having major problems in all areas, buyers can’t pay winning suctions, messaging not working , can’t updat photos in listings , errors in every aspect!! Whats going on?

TODAY 9/20/19 EBAY

CAN NOT PRINT POSTAGE CAN NOT LIST ITEMS ALSO NOTHING IS SELLING ???EBAY DOWN !!

Resolved! Message sent to seller

I was sure I'd sent a message (Contact Seller) to a seller about a previous purchase but I can find no record of it in the Message centre - are they stored elsewhere?

Time Remaining has disappeared

Approximately a week ago the "Time remaining" information disappeared from my search list listings. I checked view>customize to see if the Time Remaing box was still checked and it was. In an effort to troubleshoot I even clicked on Restore defaults>...

Retrieve Message From Archive

In error, I've moved a message I sent to the Archive folder. There's no option in the 'Move To' drop-down to get it back to 'Sent'. Is there no other way?

Can't Delete "Sent" Messages

In the Messages section of My Ebay I have a long list of messages I've sent that are now obsolete and I'm trying to delete them. Batch delete won't work even though there is a box to check that includes all of them on a page. It does not work and I g...

Postage Label purchase and printing error?

Attempting to purchase purchase labels this morning via eBay and continually receive an error "warning" or check browser (using Chrome). Is anyone else having issues purchasing postage this morning?

Resolved! "Late shipment Rate" is high because it is pulling an entire year instead of a month. anyone else?

My late shipment rated quadrupled (still not a threat to my rating thankfully) because for the October 2019 evaluation it is pulling an entire year instead of 3 months. Please tell me this isnt the new way to track that customer service metric and in...

Listing issues...

Photos seem to work, but then it wont let you save to draft or list. Yesterday, it finally let me do one, and it did not save description or title correctly. Go to change it and it just says "saving" - fees icon is "calcuating" and wont let me revise...