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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Bug Report: Feedback submission gives no indication of submission

Why after submitting feedback are you returned to the exact same screen with no indication that the feedback was submitted? The only way you can be sure that your feedback was submitted is by submitting again at which time an "Already Submitted" erro...

Technical Issues like never seen before

I have been with ebay for around 15 years. I have never experienced such a multitude of technical issues lately Here are just a few.Cannot view shipping tracking number- freezes up the page.Viewing sold listings when looking at original listing, anyt...

Sales promotion banner not showing on mobile browsers or ebay app. No one sees my sales!

Help ebay. My sales promotions are not showing on the ebay app or on mobile browsers. It's been three months and after 10 or more calls nothing has been done to help. Please help. Losing money big time. Why won't ebay help with this issue?

Bought item from compromised account

So I have paid and should not have to wait to get money back..don't start with the hogwash" if it looks too good to be true " rant..bought a meter for a dollar less that was a valid sale..

I am having tech issues, keep making me make a new password. & cant get into my purchased page & a f

I tried geting on ebay today & it made me sign in which it usually doesnt do, then it keeps making me make a new password. 6 times in a row, then after i called in 2 times the first person said it would reset in 24 hours. 2nd person sent me a link to...

Promotion Box Edit Links are gone in Manage My Store

Where is the eBay Store Promotion Box edit link? I edit my store promotion boxes every day using the 'Manage My Store' link, then 'Promotion Box' link. Yesterday it was there and today it's gone! This morning I click on my Manage My Store link, and o...

Resolved! I have 1 active item with questions from buyers- Doesn't Work Properly

This has always had glitches, but finally started to work properly. Now eBay has changed it so that it no longer works, AGAIN. Plus, they removed the 'mark as answered' so it now keeps showing up as not answered, even tho it is. When u click on unasw...

I can't input information into selling templates.

For the past two, going on three, days now I have not been able to input information into my selling templates. I type a word and it takes close to a minute to appear and sometimes it takes several seconds for the cursor to even appear for me to writ...

NO NEED FOR EBAY TO ADVERTISE TO ME ESPECIALLY WHEN IT IS VULGAR OR OFFENSIVE.

So I get on ebay today to see if a decal has shipped and the following garbage pops up while others in my office standing near - makes me look trashy as if I were buying these items. Thanks ebay!

Keyword recommendations overwriting search bar history

My own saved search history that auto-filled the search bar n Firefox is being overwritten by keyword recommendations. I had a lot of search terms in "quotes" I kept in that to search for specific things andthey are all unavailable thanks to this. I ...

No sales in 16 days!!!

Running promotions but no sale in 16 days! Is it just me? I've called eBay, but impossible to get technical search, help.

Resolved! Gallery Photo Issue

I keep seeing sporatic gallery photos not loading correctly on ebay even though everything seems OK. Example is this item: 362384991839, 362384179620

Not receiving all my messages

Twice now when I log into My ebay and go to Selling Overview, it is telling me I have a new message. When I click on Reply, it takes me to my message inbox but the new message it not there. I havent recieved any notification or email to tell me I hav...

Resolved! I can't leave feedback for my buyer's

When I select my buyer's then click Leave feedback, the page is blank except for the ebay logo at top. (see attached image)

Screen Shot 2018-05-03 at 3.44.40 PM.png

ebay app showing the incorrect price on page when accepting/decling best offers

this isnt the first time this has happened, it happens quite regularly, here is the screenshot of what the price of the item should be when i look on my pc, but here is what it shows on my phone right before i accept or decline an offer. made the mis...