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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

ebay policy change and they are telling me to delete me account and start over?

what is the deal here??anyone have any suggestions? i went to europe in 2018 for work, ebay forced me to change my account details cause IP log ins were showing i was in europe.. ok, no problem.. easy peasy, 5 minutes later my account details were up...

Resolved! DNS failure

www.ebay.com shows "Service Unavailable - DNS failure The server is temporarily unable to service your request. Please try again later." and a number that changes every time you reload the page (example: Reference #11.3f15e8ac.1598791252.b98813a ). T...

Issue sending messages MacOS only chrome works

If I send a message using Safari or Firefox the message will send but I cannot load messages again until I switch to Chrome.

Cannot give feedback—glitches when attempted

I tried to give feedback for an item the other day.Tapped on all the stars, filled out the text box.The button was blue and bright. I tapped on it. But strangely, the whole page seemed to reload.And the text box is gone.No error message. If i go to t...

End/sell Similar... Items not eligible to promote !!

Tonight... I did end and sell similar 90% of my store. Now....I CAN'T promote the items (that I ended and sell similar).... system is not letting me do it.... Am I alone with this issue ?? I can't create a campaign, I can't go by bulk edit.... nothin...

Request refund

I have already sent the returned goods, why don’t you arrange a refund? I need to ask customer service for help.UPAAH000000053737772

Damaged

My Double Single Electric Hot Plate Portable Table is a little bit damaged

eBay mobile App Accept offer from Push Notification Issue

When using the eBay Mobile App, notifications alert the seller that an item has an offer. Sometimes when you tap the notification the app brings you to an offer that is not the one that corresponds to the notification. Twice this has led to a scenari...

can not view my listings from seller hub

Error When Attempting to Submit Counteroffer as Buyer

Am getting this error when attempting to submit a counteroffer: "Attention Buyer We are unable to send your message at this time.{e73010-1166406x}". Very frustrating, have tried on three different pcs so issue cannot be on my end.

Charity Donation Email

I just received an email stating that my charity donation had not been paid.... "Several weeks ago we tried but couldn't process your donation automatically, so we sent you a PayPal invoice. You can view and pay that invoice by following the link to ...

Cannot sign into app, error says"Something went wrong:429"

Cannot sign into app, error says"Something went wrong:429" Please Help!! (this is since yesterday)

Two Items In An Order. Returning One. Seller Sees Return Request For Both.

I ordered two items from a seller in a single transaction. The item numbers are 266522678873 and 256227168126. I requested a return for 266522678873. The seller kept asking me to cancel the return on 256227168126, and I kept responding that I wasn't ...

Best offer accepted and not showing in sold items

This is the second offer I accepted for the same item. I can’t find it and it is still listed. I just want to be able to send invoice and not deal with a “new feature” that is affecting my sales negatively.

Search is not working correctly

Here are the search queries:"kaspersky total", Sort: Best Match. 92 results"kaspersky total", Sort: Price+Shipping lowest. 49 results. Expected result: 92 results "kaspersky total", the price limit of $15. Sort: Best Match. 32 results. None of which ...