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Current known technical issues - updated as of 5/15/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
question about answered question
I received a question from a buyer and I sent a reply with an offer. The inbox still shows that I have not responded to this question, but when I check sent messages it shows as being sent. What can I do to fix this?
Unable To Contact Buyer Through "Contact Buyer" Links
Every time I click on "contact buyer" it takes me to my messages, which is not helpful. I've been selling for years and this is the first time I've been unable to contact a buyer through the "contact buyer" links. Clearly, something is off. What coul...
Cannot Delete Credit Card From Account
Notifications still do not work dummies, this is a huge hassle and slows down sales and offers even more. A billion dollar company and eBay only gets worse by the day. Also cannot delete credit cards either I called eBay even as well and the foreign ...
Resolved! Sellers Hub Traffic Page is Blank
Traffic page is not working, tried clearing cache ect. but did not fix. It's the only page that is not working.Any ideas? Using Microsoft Edge browser.
Traffic Page Not Working
Traffic page isn't loading data. Mine shows zeros. Either store is not visible or the traffic page is broken.
Purchase list, watch list and offer list will not update. does anyone have phone number for ebay
Does anyone have a phone number for eBay customer support?
Access Denied Product Research
After some searches on the Product Research section I get Access Denied and can't do anything on Ebay during 3 - 5 minutes.I do some random amount of searches again and here we go again with the Access Denied. This has been going on for over a few mo...
eBay does not respond to emails regarding my restricted store
I have made considerable sales with eBay for 3 years, but my account was restricted 1 month ago. eBay does not even respond to my emails. When will you take care of it?
Highest price sorting not working
For instance, When you search Patti Playpal Doll & add "Highest Price First". Mine does not come up. My doll is 1600.00. It is found way down in the feed, among 5.00 items. This is a problem. Because when a person is searching for my doll they pick h...
How do I change eBay's language?
I found already a thread that was years old yet the only official response was from a moderator saying they were closing the thread because it was old, not addressing at all the issue. They were encouraging to open a new thread though, so here I am. ...
The new format for MESSAGES is very difficult to use. Please return to the earlier format.
The new format for Messages is very difficult to access and use. Please restore the earlier format. Thank you!
Reply with Offer does not work with updated message page
I hit reply with offer and it takes me to the new message page with the option to reply with offer.
The new Sale Events are not working...
When you try to select items by using the drop down, categories, it will not work. It's all or nothing. I added a new category so I go in to try to put it on sale it wants to put my entire store on sale, yet all the other items already are. Is anythi...
Traffic Not showing correct data
Since moving over to the new traffic page, this is all i get for my traffic for today which is showing as 0 impressions and 0 views.. yesterdays figures also dont match the sales we had either so there is something wrong.. i cant check if we are gett...
Search in Draft has not worked correctly for a couple of week
I try to list 100 to 200 items a day. Search in drafts has been a mess. Start tying in the first word, 50/50 chance it will come up as typing. Completely type in first word of item, 50/50 chance of it coming up. Put a space after the word, 50/50 chan...
