Report eBay Technical Issues

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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Unable to checkout

It's been a couple of days since I started having problems with checkout. When I select "Confirm and pay" I get an error: "We can't process your payment...". I tried a different paying method (Paypal, Debit Card), I tried switching between PC, Mobile...

Days and days of every time I try to msg buyer:"Oops. Something went wrong. Please try again later."

For days now I've been getting "Oops. Something went wrong. Please try again later." error message every time I try to message a particular user.In the end I had to message him through a different item's links, as the link through what I bought him j...

Can't add saved sellers

I keep getting an error message that I have 100 saved sellers and can't add any more. Even after deleting over half of them, I still keep getting this message. Any suggestions on how to fix this without calling eBay?

New Buyers with Zero Feedback who don't pay

I know eBay can ban a buyer who doesn't pay. But, in the last month it appears that two new buyers with zero feedback have not payed forcing me, the seller, to hang up my sale for at least 6 days before release. This is not fair to the seller. If eBa...

Can't Place Bid

Hello,I am currently experience an issue where I can't place bid.Everything they put there I have not fault any, I have not bought stuff recently to have reached any limit. I have also re-link my PayPal & still get same error message. When I put the ...

Best Match Search Results

I am a high volume top rated seller and have been on EBay since 2004. I have over 15,000 active listings but only 5 are searchable in your system. i have contacted customer service and they have refreshed all of my listings at 8AM on 11/10. I was als...

Why have there not been any emails issued today regarding sold/not sold items?

50 items finished today but no emails regarding results. I have had 3 items bid for but no means of issuing combined postage invoice to buyer. Buyer has been informed only that he has won the 3 items. All "sold" & "unsold" items now appear in my unso...

Paypal

Is it down? My account is not working even tho I have a balance.

ATTN: eBay Please Fix!!! Here is a Solution to fix Item Specifics for Jeans and Pants.

I have been selling for many years. My sales have dropped due to the Item Specifics change. Now too difficult for customers. Customers cannot find products due to irrelevant Item SpecificsPlease show WAIST field first. Then show the customer the INSE...

Technical Issues

Hi Brian and Alan - love the podcast! One thing I would love to see added to the Seller Hub is a link marked "Report a Problem". It would be great to be able to report a glitch to the coding team. Once a problem is reported it could be placed on a ch...

See sellers other items link coming up empty

Anyone else?

orders page incorrect

None of my orders from yesterday are showing up. I know that I sold several items yesterday but they are not under orders nor do they show up in the unsold or active areas. They are in limbo somewhere. Is anyone else having this difficulty?Thanks,Jan...

Major issues with ebay saved searches - not syncing

The App is screwed up.. It is showing saved searches I deleted then it crashes and takes me back to main window... I have tried uninstalling and reinstalling the pp and clearing cache and data in app and web...even reinstalling an older app version.....

It looks like there's a problem with this listing. Gallery URL has '<' or

I can't create my listing because this message keeps apprearing. I uploaded my photos the same way I have done for years, why a problem now? What does this mean? I enlarged my photos over 1600 px and still receive this.

Where did these geniuses move the Manage Shipping Labels page to?

Can no longer find it in seller hub; any article that included a hyperlink to it sends me to the Ebay home page. I can no longer find a way to void unused labels (that expired before I could print them due to an eBay glitch). So continues a mind-bogg...