Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Location and overall category browing and breadcrumbs are just broken - and annoying

Let's say I want to look for furniture near me. Or tech. Hit the breadcrumb for the category - it's an SEO landing page with some banal text on the subject for Google purposes. I'm sure it helps, really. What doesn't help is 'sort by nearest item' do...

Change Username/Store Name

Hello, I recently noticed an error in my username/store name and would like to correct it. I understand there is a 90-day waiting period, but this issue is affecting my business. Could you please assist me in expediting the change? Thank you for your...

How do I report a whole seller to ebay instead of just a listing? (Scammer)

https://www.ebay.com/str/yoyoguitar?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/bluemoodguitar?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/xiaoyuguitarshop?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/guitarhomes?_t...

Shipping Policies - not loading in Safari

Fellow business policy users may have noticed eBay launched a (painful) new format. All those design issues aside, there is an active tech issue. Currently shipping policies are not opening in Safari. I've had other users confirm they're experiencing...

Messages not delivered or "Looks like something went wrong"

I have tried to contact two different sellers about a product and am unable to with some variation of technical issue that the message cannot be delivered. Both of these sellers have in their listings that you should contact them via ebay messages wi...

Lack of info on a purchase

I bought a suit a week ago. I have an email confirming the purchase, but if I hit the button for either 'review order" or "track package" I get a message that there is no information. It's ridulous that ebay does not have a problem email address.b

eBay research (terapeak) on the app won't display the categories.

when I research something on terapeak on the app, it won't display categories. (i'm connected to wifi)

Resolved! when replying to buyer eBay does not show email as being sent

no record on eBay when you reply to email

VERIFICATION!

I'm obviously not able to verify through text if I'm ordering parts for my phone!. JESUS **bleep** CHRIST!. Just send the **bleep** parts already!. I'm so sick of seeing that **bleep**.

CAN NOT GET ITEM IN CART

CAN NOT GET a ITEM IN CART

Contacting an agent

The option to contact an agent isn't showing up in customer service.

Unable to edit Shipping Business Policies

A little more than a week ago, I had to set my shipping business policies to 7 days from 3. Now when I go to edit them back, the process fails and all the listings get dumped in to a new policy with a "-copy" extension with no changes. I've tried mov...

Scammed

I made a purchase on EBay on 11/26/24. The seller never sent the item or even created a tracking number and it’s been well over a week. I tried a million times through chat to contact someone at EBay and nothing. I even tried to cancel the sale and t...

messages

with this new message format i cant click to link to the order customer is referring to in his message.same with linking to the item listing when the customer sends a message about an item

Clicking "Add to watchlist" no longer updates the page with a "Saved in your Watchlist" banner

Previously clicking "Add to watchlist" would update the page with a blue banner at the top. This isn't happening today -- the banner only appears when the page is refreshed. The behavior is the same with Chrome and Firefox.