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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Searching sold items and sorting by "ended recently" no working

When I search for an item, and click on the Sold listings, then try to sort by "ended recently," I have an issue. (I'm talking about searching all of a particular item sold, not just my listings.) For years, my sorted results for "ended recently" wou...

Are orders backing up in Que or is Checkout just not working today?

So the last 3 days I have averaged over $840 a day, today on this main account I am on track to do less than $80. I have never come close to anything that low in the last 17 years, especially with 42,000 items. -I know they do some major updates on S...

not able to revise a sale page item.

The revise item option in the upper left of the sale page is not present. Was, but suddenly I don't have it now.

Technical Issue? Here's how to report it to eBay.

Looking for assistance from other buyers and sellers? Post on this forum. Want to submit a report to eBay? Read on. Many app users are familiar with the long-existing feature "shake to report" which is exactly how it sounds. Physically shake your mob...

Ebay has identified me as being in the USA. But I'm in Australia!

Hi, I signed up with ebay in the late 90's. For some reason it means that I am identified as a US based customer, in spite of the fact that my address is clearly listed as being in Australia. ebay prove impossible to contact to rectify what appears t...

The "ships from" is incorrect

My address is correct yet eBay is listing a "ships from" a town I used to live in. Why is that happening and how can I fix it? Thank you for any help. The town should be New Richmond. It was O.K. until a few days ago when I changed my shipping policy...

Resolved! can not down load a picture or edit pictures on a new listing or existing listing

I was creating a new listing with variations. Have done it 100 times. I put a few pictures in. I can not edit them. I can not add anymore pictures or remove them. I saved it and reopened it. Still can not. I listed it, Still nothing. I created anothe...

Overdue shipment task with no actual overdue orders

showing two overdue shipments under the task bar but I do not have any overdue orders.

"Sell Similar Item" link?

Is it me or am I somehow missing the "Sell Similar Item" link from my eBay listings? I have grown to depend on it a lot when listing books SOMEWHAT LIKE one I already had listed on ebay - BUT NOT EXACTLY LIKE IT.

Login Apple ID/ hide my email

Hi, Have an issue with ebay. Have signed in with Apple ID using the Hotmail email. I removed 2 factor authenticator and the app signed me out. Went to sign in again with apple id and passcode but the ebay app prompts to a new page asking for a 2 fact...

Error code 500054 when trying to accept offer

I’ve repeated tried to accept an offer from a seller, and I keep getting ebay error code 500054. I’ll be super bummed if someone else gets it in the meantime (seller is in the UK and it is late there and likely has not seen my message about the issue...

Resolved! Problem indicating that a buyer's question has been answered

I had a buyer ask a question. I replied, and answered the question. The buyer then replied. "Thank you." On Seller Hub, it indicates that I have an unanswered question. Previously, I would use the pull down menu associated with the item on Seller Hub...

Phantom Orders Awaiting Shipment

Hello eBay community, I've run into an interesting glitch or, at least, hope it's a glitch. As of yesterday, I now have a notification in my "Tasks" that there is one (1) order awaiting shipment; however, when I click on the task, there are no orders...