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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Technical Issue? Here's how to report it to eBay.

Looking for assistance from other buyers and sellers? Post on this forum. Want to submit a report to eBay? Read on. Many app users are familiar with the long-existing feature "shake to report" which is exactly how it sounds. Physically shake your mob...

Ebay has identified me as being in the USA. But I'm in Australia!

Hi, I signed up with ebay in the late 90's. For some reason it means that I am identified as a US based customer, in spite of the fact that my address is clearly listed as being in Australia. ebay prove impossible to contact to rectify what appears t...

The "ships from" is incorrect

My address is correct yet eBay is listing a "ships from" a town I used to live in. Why is that happening and how can I fix it? Thank you for any help. The town should be New Richmond. It was O.K. until a few days ago when I changed my shipping policy...

Resolved! can not down load a picture or edit pictures on a new listing or existing listing

I was creating a new listing with variations. Have done it 100 times. I put a few pictures in. I can not edit them. I can not add anymore pictures or remove them. I saved it and reopened it. Still can not. I listed it, Still nothing. I created anothe...

Overdue shipment task with no actual overdue orders

showing two overdue shipments under the task bar but I do not have any overdue orders.

"Sell Similar Item" link?

Is it me or am I somehow missing the "Sell Similar Item" link from my eBay listings? I have grown to depend on it a lot when listing books SOMEWHAT LIKE one I already had listed on ebay - BUT NOT EXACTLY LIKE IT.

Login Apple ID/ hide my email

Hi, Have an issue with ebay. Have signed in with Apple ID using the Hotmail email. I removed 2 factor authenticator and the app signed me out. Went to sign in again with apple id and passcode but the ebay app prompts to a new page asking for a 2 fact...

Error code 500054 when trying to accept offer

I’ve repeated tried to accept an offer from a seller, and I keep getting ebay error code 500054. I’ll be super bummed if someone else gets it in the meantime (seller is in the UK and it is late there and likely has not seen my message about the issue...

Resolved! Problem indicating that a buyer's question has been answered

I had a buyer ask a question. I replied, and answered the question. The buyer then replied. "Thank you." On Seller Hub, it indicates that I have an unanswered question. Previously, I would use the pull down menu associated with the item on Seller Hub...

Phantom Orders Awaiting Shipment

Hello eBay community, I've run into an interesting glitch or, at least, hope it's a glitch. As of yesterday, I now have a notification in my "Tasks" that there is one (1) order awaiting shipment; however, when I click on the task, there are no orders...

eBay Screenshot - Orders Awaiting Shipment.png

Return label… agent cut off on phone

Agent cutoff while discussing return

Page Unresponsive Issue Today

Anyone else having issues right now. I keep getting page unresponsive messages. Not having any problems with other sites or my computer.

ebay system

The listing format does not seem to be working. Says site is unresponsive. Any one else having an issue. Ebay assistant unhelpful.

eBay mobile app incorrectly showing Free Shipping on items that have free Local Pickup

Just discovered a very annoying issue courtesy of an understanding customer. In the eBay mobile app, if we have an item that has buyer-paid shipping but also offers the option of Local Pickup (many of our items, this is our most commonly selected shi...

Seller Hub shows I made a sale but I can't see it anywhere

Hi everyone, hope all is well. My Seller Hub shows I made a sale but I don't see information for it anywhere. It says " Print labels and ship: 1 " but I don't see information anywhere in Seller Hub about it, nor did I get an email notification about ...