Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Products with options will not open

I’ve had massive issues with the mobile app for the past couple of weeks. Products that have purchase options (like different pack sizes or different material options in a buy-it-now setup), ranging from brass parts to batteries, cannot be opened or ...

Does hosted enbeded HTML5 video work with the eBay mobile app.

I host my own pictures and videos and I have successfully added both to some of my eBay listings. They look great in Firefox and Chrome but the videos do not play on eBay's own mobile app. At best I get the first frame with a circle containing a squa...

My eBay - Selling - 60 Day Total and the need for other choices

Requesting some sort of variation on the metrics displayed in the app. The 60 Day Total is such an arbitrary metric... especially considering the main site doesn't even provide a 60 Day Total in seller hub. Let us choose, or default to a 31 Day or qu...

Resolved! Ebay app not working on new Xiaomi Redmi Note 7?

Having the same issue using the eBay app on my new phone. It's telling me I need to download the latest app, which is the one I have. Anyone else have a solution, other than the common steps Ebay suggest. I've already tried all of those with no luck.

Missing from recent app list

eBay app never appears in the recent apps list. If I want to close the app, I need to go into settings, apps , eBay and then force stop. If I don't do this , the app reopens on the last screen, even if it was days since I last used the app.

Searches are not relevant anymore

The search feature does not bring up relevant items.I search specifically for size 4 in women's clothing. I used to find this worked well. Now it brings up anything with a 4 in the description and no size 4 clothes.Have not been able to search proper...

Resolved! Ebay new app download not working

I got a new phone and downloaded ebay. It will not work and says needs update. Ridiculous

Reordering from same seller

When I find a seller that has a good product and good service I like to reward them by ordering from the again, often the same product. Unfortunately, lately, it has become an awful chore to do that. I use to be able to look up that product on search...

Troubleshoot

False sellers

Looking for a razor and found one I liked at a good price but when I tapped on item it was a strop stone for said price not the razor.the razor was a must different price. This is all over your app now.Ali express tactics.

Checkout glitch caused duplicate purchases

I recently tried to purchase several movies at the same time from 3 different sellers. The first time I tried to pay, it refreshed the cart and showed there were still items left in the cart. So I clicked to pay again and it refreshed my cart again, ...

The Ebay app has quit sending me notifications

My Ebay app has quit sending me notifications about purchases. Also, I am now unable to move the pictures from my phone to the eBay site on my computer when I am listing things to sell. I can look at eBay on the app though. Was there an update? My ph...

Can’t search for chromebook

I have an HP Chromebook I’m selling, but the eBay app refuses to let me search for it. Every search I try containing ‘chromebook’ comes back with no results. I updated and signed out & in and nothing works. It’s set to all categories.

Android app keep crashing

Past week my app keep crashing after every 10-15 min. Just restarting or shutting down instantly. This morning it disappeared from my tab at all! I did reinstall it several times, restarted my tab, clear all files but nothing helps! Anyone have any s...