Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

eBay IOS app showing incorrect variation sold

Has anyone else had this problem lately? When I go to print a shipping label through the eBay app with an item that has multiple variations it shows the incorrect variation sold. This has caused me many problems and I’ve shipped the wrong variations ...

Listing on app - “Maybe Next Time” , can you get rid

Every single time I list something I have to waste my time doing two pointless things 1) removing the best offer option - TWICE as ebay thinks i may have changed my mind since i clicked no the first time!!!2) clicking on “maybe next time” after i’ve ...

Missing item specifics and how do I re-order images?

Issues with the EBAY apps for Apple. Why is the Apple App for eBay still not fixed or improved? In the eBay Apple app: still is missing a large number of Item specifics, unable to adjust or change the order of photos after photos are uploaded.

App crashes when adding photos every time

When I go to add photos the app crashes and every time I restart the app and go add photos it crashes again. I looked for an update and it says updated 3 weeks ago, no new update. HELP A SELLER OUT!!!

User avatar by Adventurer
  • 1356 Views
  • 2 replies
  • 0 helpful

eBay Android app does not show correct buyer country on profile

I am in the US and sell internationally via GSP, but for some items I do exclude some countries/regions, so knowing the buyer's location is necessary. However when viewing the buyer's profile in the app international buyers are shown as "Location: US...

User avatar by Adventurer
  • 1056 Views
  • 0 replies
  • 0 helpful

Time left is wrong

How can there be 6hrs left on an item that's already finished?The time left is still counting down. It is wrong on this item and has been for a while. I have restarted the phone and app. I missed out on the item because of this

Ebay mobile app Android September update ISSUES!

I am a "Top Seller" and I use my mobil app 70% of the time on my Android phone. But, something happened with the latest app update to my sellers page! Everytime I click on any of my listings it will automatically show me the screen of the last person...

User avatar by Adventurer
  • 539 Views
  • 5 replies
  • 0 helpful

App will not let me post

I get an error when creating a listing and then when I find it in my drafts and go to complete it it tells me my preferred payment method isn’t there. I’ve made sure plenty of times that it is, and get all the green check marks. But it tells me that ...

Purchase history on App

Why does the app now show old purchases from ages ago that I can not move or get rid of. It’s so annoying. Also doesn’t let you delete purchases where you have bought more than one item from same seller. Aarrrgghhh sort it ebay please.

User avatar by Not applicable
  • 757 Views
  • 4 replies
  • 0 helpful

Search buyer name within SOLD items

Unable to search within sold listings. Version 5.36.0We were able to search by name, user, partial/ full user name or buyer name to find a sale, useful if you need to know if its a returning customer, combinjng shipping, how many times same buyer has...

Special offer and discount notifications

I received two notifications about items that were for sale for a while but no one was bidding on them: the seller offered a special price, and the first to accept it would get the item. We’re talking about 30-45% lower prices. When I clicked the not...

Purchased items

Why can’t I delete purchased items I now have 3 years of purchased and refunded itemstried everything