Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Click and Collect messages

Hi, my previous purchase on Ebay caused me a lot of embarrassment when I popped into my click and collect store to check if my parcel had arrived. Ebay had not sent me the message to say my purchase had arrived, it was a few days past its delivery da...

Selling

eBay please fix your messenger center!! I keep getting empty messages from the server and it’s hurting my sale of a listed item. I’m literally unable to communicate with my potential buyers.....Thank You!

User avatar by Explorer
  • 445 Views
  • 0 replies
  • 1 helpful

Shipping costs

When selling multiple items of the same item through the eBay mobile app does not always pick up the additional shipping cost. The eBay mobile app does not give me the option of entering the additional Cost for shipping.When I talk to eBay personnel ...

Note

Hi eBay is there any chance that we can start & see our feedbacks we’ve received from the people we buy off please especially on our phones thanks Ronnie

Invalid request and unable to sign android

If you have recently updated your eBay app or got a new phone and are no longer able to login to the eBay app can you please try the steps in this article https://support.google.com/googleplay/answer/9037938?hl=en. If after uninstalling, trying the s...

Confirm and pay button greyed out

I have the same problem (Confirm and pay button greyed out) and I tried both PC and Iphone, and it still happening on both devices . how can I fix it please ?

User avatar by Adventurer
  • 463 Views
  • 1 replies
  • 0 helpful

Tracking problems/ buyer

I have an iPhone 7 Plus and since the new update, I have the option to track my items but it’s not updating the tracking anymore. Please fix this problem! Thank you!

Swipe to delete sold items

I have noticed that in the latest version of the iOS app v5.35.5. In the sold section you can no long swipe to delete completed sales?

Ebay Keeps Changing Best Offer Amount

I have contacted you about this before and sent photos showing the issue. The website and app keep changing the lowest amount on a best offer to a much higher amount than I would consider. It changes the amount from whatever my lowest threshold is to...

Ebay app

Can't access eBay app although installed have reinstalled no change keeps saying beta programs full. How do I install eBay then. Any other way. What options so I have. Any?

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