Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Sold items

Why are my sold items showing up in my unsold list 

Resolved! EBay app does not work on older ipad

The eBay app on my iPad froze. So I deleted and reloaded it. Now it doesn't work at all. After all this time and spending. I will miss you eBay

Selling - Shipping always changing

I usually clone an auction to get something similar when I create a listing to sell an item. I always go into the shipping and change the package weight and dimensions and choose Calculated Shipping. When I finish that section I continue with descrip...

USPS flat rate shipping requires dimensions to purchase on iPhone

I am running iOS 13.2 on my iPhone and, when I prepare to ship an item and purchase the shipping through the app (updated today, 11.1.19), I am prompted to "enter package dimensions" to ship a USPS flat rate item. I am using the padded flat rate enve...

User avatar by Pathfinder
  • 505 Views
  • 0 replies
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App issues

Ive been having issues on both iPad & iPhone, both on the latest version of iOS. ipad: when I try to print a label, it will not let me make any changes, I can not even close out of the window, I have to force close the app entirely. iphone: Everythin...

Not letting me pay

I am trying to buy something for Christmas but it comes up with the attached

Resolved! Camera in new update doesn’t work

Got the newest update today and my camera does not work on my phone when I go to take pictures of my listings. Can someone help ASAP

Resolved! Messages repeating

Hi I have 9 messages in my inbox, but they are repeated another twice so in the box are 27 messages but only 9 different ones can't see any previous to the 9.

E-bays latest app defective on older ipads

Hi again,my iPad has ios 9 .3.5 and each time I search for further updates I am informed that my iPad is up to date.i understand that your new app requires a newer iOS but I am unable to download any further upgrade to my iOS. Why can't I just re-loa...

User avatar by Rising Star
  • 546 Views
  • 2 replies
  • 0 helpful

Cannot remove items from cart

Hi, I'm reporting an App Issue... With the current updated android eBay App, once you add items to your cart, they then "cannot be removed" through the App, as there is no option allowing to do this. Regards Janelle.

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