Mobile Apps

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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Credit cards not working

Hello,I’ve tried checking out with two different credit cards and neither are working for some reason on your end. I know they are active and the information, address etc was entered correctly. Can someone help please? Thanks Garth Hatch

New Shipping Label issue via App!

There is a major issue on the mobile for creating and printing a label, it completely fills the whole page! Please fix this asap It used to be half a page horizontally with the other side having the item and label information. See both before and aft...

App doesn't work with WiFi OnePlus 6T Android 10 (rooted)

Hi, I have a question. I have a OnePlus 6t with Android 10 and for some reason the ebay App launches but doesn't load any content while using wifi. It work with mobile data. Any solutions?Best regards

Emails and Messages

Stop sending me all the **bleep** and making it impossible to stop or Else...

Resolved! Bidding on multiple items

Multiple bidders have contacted me with “I am bidding on or have bought the maximum amount of items from this seller in the last 10 days”, messages. In every case bidders have bid on one item only. I have searched my end and see nothing I can persona...

Ebay app won't let me choose shipping.

I can't use the app to list because shipping option is not working. I have been listing on Ebay with the app for years but now it won't let me choose shipping. Nothing hapoens when I try to click on the weight setting. Even if I click the recommended...

Problem bits and offers from the sales people

eBay is not letting me bit or accepted offers from the sales people and I don’t know why please help me

Unable to leave feedback.

When I go to submit feedback it says there’s an error and goes to the screen where you pay ?

I can’t pay for my items on ebay

I put in my right credit card information but it still won’t go through and I’m trying to pay for my items but for some reason it still won’t go through the app and I nobody on my side but every time I buy for me is people they don’t put the right am...

Cannot access ebay site from the app

Since a few days ago. If you ask in the help section: feedback review. -changing reviewing feedback left for sellers- it will gove you the option to go to your feedback profile. When you click on it it just brings you back to the main app page.

Fees + returns

My listings state “no returns accepted”, if eBay has a money back guarantee why am I required to pay BEFORE I EVEN GET THE ITEM BACK? ALSO charging me basically an entire sale, ZERO notification, and withholding the money for weeks at a time?No help ...

Why am I not getting paid for selling my things I wait for like a month.

It has been saying waiting for payments for a month now you guys need to fix this. Their could be thousands of people who could have bought my items within that money. I could have shipped this items 3 weeks ago but I can’t because you guys do not th...

Time, battery indicator & signal strength no longer showing at the top of the screen since iOS 14

Where has the time, signal strength and battery level gone??It’s just an empty space now since the iOS 14 update!!Please fix this...

Viewing "unsold items" in the mobile app

When I view my unsold item list in the mobile app, it often shows items that have already been relisted. This is annoying, as I have to go in and manually delete these from the list in order to see only the items which have not yet been relisted. Is ...

5$ coupon

I went to use my 5$ coupon for being a loyal customer and when I get to checkout it had said prior to that it didn’t expire for 3 more days . Now it’s no where to be found . I would please like my coupon back thanks for you time .