Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Shipping

My package still says it will be shipped by the 15 of December but it isn’t the 15th anymore.

Customer Service hack

There was a phone number for help through your app. forcustomer service. A man answered and knew my information and pretended to be helping with an item I purchased that was completely misrepresented. He told me to buy a gift certificate for 150.00 t...

User avatar by Explorer
  • 114 Views
  • 1 replies
  • 0 helpful

Tracking shipment

I ordered a hoodie & it is past the estimated delivery date! When I got to “purchases” it’s stating “no purchases”... how can I get tracking info ? I have the emails from when I purchased the item...

Buying

To have 6 gift cards but eBay is only allowing me to add four when my purchase needs 6 how can I go about adding my other two cards when I’m committed to buy

Communication difficulties

Hihow can i follow the conversation I started via email (thru ebay) with someone I purchased product from? The emails don’t come up in messages on my email account.it makes it difficult to solve issues. Is there some way i can follow the paper trail ...

Postage price

Hi there is an issue with the postage price as it keeps saying I have to pay £28:55 for a 2nd class letter when I relist an item

Photos for selling iOS

Annoying! I took a bunch of photos with my iPhone, and I’m using the eBay app as I always have to sell. Buggy as hell! I can’t call up my photos to add to my selling ads. What a mess!!!

User avatar by Rising Star
  • 82 Views
  • 1 replies
  • 1 helpful

payment

hello i can't pay my selling fees i've tried many times couple of times i changed my payment option from paypal to my credit card and i've get successful massage but my automatic payment still is paypal

Unable to print packing slips

Unable to print packing slip. E-bay rover will not launch. Java script is loaded although message indicated that it was required. Please advise

Pre approved transactions

eBay already takes fees off me when I sell an item, however every month eBay takes money from my account under ‘pre approved transaction’. I’m very confused why this is so because it’s quite a bit of money they take from me.

eBay steals your money when you take down listings.

Hey just an FYI eBay will steal your money directly from your bank if you take down a listing. I had an item with one bidder and I noticed that it was missing a piece, couldn’t sell it broken. Took the auction down, and eBay withdrew 100+ dollars fro...

User avatar by Explorer
  • 82 Views
  • 0 replies
  • 0 helpful

Question about app

Hello!I have a question.I cannot downloaded this app,although it says that it works in my phone.Probably , it because I temporarily deleted it due to glitch. Thank you !

User avatar by Explorer
  • 65 Views
  • 0 replies
  • 0 helpful

Payment

Hi I’m trying to pay my eBay invoice but have clicked on all the various links and. Cannot get through please could you help me with this . Regards Maxine cutting

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