Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Order number

My order 02-06368-55621 is not processing the money is not added to my e bat account

Cant pay fees

It tells me that there’s a message in my inbox that will help me pay my fees but there is no message and it’s saying it’s going to suspend my account

Won’t let me edit my profile picture

I’ve followed all the steps and there is no option for me to change my profile picture

Orders

hi! I am having problems with my orders, when they arrive in my city they take it to another city.

Wrong address listed on shipping label

Hey, I have Printed many shipping labels that list my old address instead of my current one that’s been updated on my profile… I don’t understand how to correct this …

Shipping Label Address

I changed my address, however the shipping labels still have my former address.

App or eBay re: primary address

I recently moved from Illinois to North Carolina and changed my primary address on my account to the new location in NC. When shipping to a buyer the shipping estimate (and purchased shipping label?) is based on my old address in IL. I went ahead and...

Can’t change my address for buyer to return item

I deleted my old address previously but when I went to buy a label for customer to returnnthe item, it keeps coming up my old address from 3 years ago!

Return address

My old return address keeps showing up. I can’t seem to change it.

Items not visible

Hello, I have a problem viewing items of sellers. When i search for the specific item I find it, but when I open the seller it shows 0 results. And its with many of the sellers. Some may have few items visible from many more they have listed.thank yo...

Issues

For some reason my account keeps glitching and I can’t see the orders people place

Required item specific missing - colour

My listings keep saying required item specific missing, then going on to state that it requires me to state the items colour. Problem is that this has been entered when applying product variations. Eg I sell t-shirts, that come in red or black, these...