Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Resolved! Package

Package Not arrived, needing help getting a hold of eBay customer service. I've contacted the post office, I've contacted the seller, I've contacted everybody I possibly can to find out where my package is, can somebody from this company answer the q...

New payment method

When I was signing up for the new eBay payment method, it asked for my birthdate but the process used on my iPad wouldn’t let me put in the right date. My SSN went in OK. Is there a significance to the birthday because the default date is wrong. I ca...

Unable to Pay

I am currently unable to pay for something I have won on a bid . Neither my bank nor my PayPal accounts have are having issues. All my information is correct. I am just unable to pay , each time I put my information in it just reloads the checkout sc...

Selling My buyer is having trouble paying me it will not go through what do I need to do? Please hel

My buyer is having trouble paying me it will not go through what do I need to do? Please help I’ve never sold on eBay before only purchased.

Shipping prices not accurate when listing

Ever since I updated my app and had to switch to managed payments my listings are not correct. Some items ive tried to list will not give me an option for usps first class. Listings won’t update with correct calculated shipping costs. Its either way ...

Wrong email address

Hello I am writing because I entered my email address wrong and not see how to change it.

Purchase error

I saw item waiting to be purchased which I never did then went to cancel it and said I purchased it. I know what I’m doing app not working properly

Return product!

I can't send a claim for the return of a non-working product!!!

Purchases page won’t load

All I get is this

EBay Shopping Cart

When trying to delete or updating items in the eBay Cart there is, unlike the Wish list, a extensive lapse. It is inconvenient and limits the shopping experience.

Hacked

I am being hacked right now. Someone is selling under my eBay account. That is not me. How do I shut it down?

Payouts

I am trying to add a new account for payout. When asked for my old account number it keeps saying I am putting in the wrong account number but I am putting in the correct number.

2 EBay Accounts

I appear to have 2 eBay accounts startalexanderscotland@gmail.comandStuartscotlandi have tried to download the app but when prompted only shows stuartalexanderscotland@gmail.comwhich i don’t have a password for. Please can I be allowed when prompted ...

Dark mode not using black

Dark mode is more than a viewing preference. When properly implemented, it increases battery life on OLED devices, like the iPhone 12. When black backgrounds are used, these pixels actually turn off and do not consume power. The problem with the eBay...