Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Won’t let me login to track my purchases all of a sudden

The app totally shut me out after taking my money

Balance declined

Like to know why my balanced from $1500.00 to $1024.00. Please tell me why ?

Made a purchase no longer shows in purchases.

Made a purchase 10 o’clock in the evening. Showed Up in my purchases correctly. Next morning no longer in my purchases. PayPal validated that it was paid for

Notifications

So for ages I don’t get notifications on my iPhone. Deleted app, signed out and in, changed settings even changed phone and still nothing comes through. Please help.

Cant add my photos

After the app update I cant add my photos for my auctions. can you fix this please? I use an IPhone to place my auctions. It use to be easy to do now I am not able to put any pictures on ebay.

Held fees at extremes

Hi, I understand putting a hold on a first time seller. However I have now sold three lots and have another week before I can access the first sales money.My surprise was 10 more days on top of that for next two sales. I shipped they received gave go...

No refund

I canceled a order and I haven’t got my money back

Refunds

I ordered something and ended up having the seller cancel it and they say they sent a refund but we never recieved it and I checked with our bank and it’s nothing to do with them. I need the money back ASAP and I’m getting very irritated because no o...

Bidding Issue

I bid $7.00 for a product, and someone else raised it to $7.50 with a minute left. However, I outbid them with 10 seconds left. Your app recognizes that I raised the bidding to $8.00, but when the bidding ended, it still reads that I was outbid.

I lost my account!!!

Need to find out how to get back my account!

Update return policy

Where do I find my seller hub to update return policy ?

Watching list

Items in watching list no longer in date or time order. Makes no difference whether you look at items on the main watch list or a specific category items do not appear in any order. Is the same on the ebay app on phone or tablet.

Payment Denied:

I am in an endless loop of eBay rerouting me to PayPal and forcing me to choose a different payment option. I tried a credit card and that was not accepted either. I am losing patience. I have unlinked and relinked my PayPal account, but nothing is w...

Account restrictions

I can put my items to sell!!! Please help me

Auto pay to sell on eBay

How do I cancel the auto pay you guys charge me around each month to sell on eBay. I want to cancel it and instead pay manually myself instead of you taking it out of my bank account.