Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

App won’t allow me to send photos in eBay messaging

For a couple of weeks now, when using the eBay app, when I want to attach a photo to a message, it will not allow me to do so. It says I need to allow access to my photos. When I go to my settings in my phone, the option isn’t even available for eBay...

User avatar by Adventurer
  • 1375 Views
  • 1 replies
  • 1 helpful

Can’t change to new address in my profile

I have tried changing my address but it doesn’t give me the option to change primary addresses. I added the new one but it didn’t ask if I want to use for my new primary. I had one package delivered today to my old address. And I have another package...

Remove buy it again feature

I don't want everything I've ever bought to be viewed by family members, how can I stop this feature. Even items I've marked as private if hidden, show up here.

User avatar by Explorer
  • 65 Views
  • 1 replies
  • 0 helpful

winning bid automatically paid

hi. i recentlyn won a bidhowever, it automatically paid the item. usually ebay asks first for me to pay the item. is this a recent feature?? thanks

Cancel a case I didn’t open

A party wanted to buy some binding strips that I’m selling but discovering that he had to pay individual shipping for each of the four boxes. He did not pay wanting to figure a way to buy all four boxes with one shipping price. When he could not figu...

Need help

Need help I just purchased and it didn’t show up in my purchase account and I was already charged. I didn’t received alsoan email from ebay and paypal

I ordered galaxy s8

I ordered galaxy s8 The phone come and it’s was screen cracked I ask for returning the item the case was closed

User avatar by Rising Star
  • 44 Views
  • 1 replies
  • 0 helpful

Need help

I been using app for long time apparently with email wrong and I just bought a clutch and returning another one. I went to get shipping label realized email was wrong. I think it was jneff311@hotmail or gmail and when I changed to the right email jne...

Payment

It’s not letting my card payment go through. It keep saying that somethings wrong with my card info or billing address. How do I fix this?

User avatar by Enthusiast
  • 62 Views
  • 1 replies
  • 0 helpful

Fraud

Hello, I recently bought an item and the seller removed it from his profile and I they haven’t shipped it yet, I paid for it already and I’m having a problem with it if you can please help me get my money back.Thank you in advance.

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