Mobile Apps

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Resolved! Update frustrations.

Hello,like others it seems I’m unable to use EBay on my iPad. Having been using eBay for many years you have now updated and I require latest iOS which my iPad Air does not support it tells me I can download an old version which is compatible but whe...

Resolved! How to upgrade

Having trouble upgrading

Not getting verification code for new phone number

Hello, when I tried to place a bid, I got an immediate prompt to verify my phone number. It won't let me bid until this is done. I input my new phone number but I'm not getting the security code, and this is blocking me from all auctions. Who can ass...

Camera flash not working

Hello, I use my phone for listing. Since yesterday, the option for the camera flash is gone when I take a photo. I uninstalled and reinstalled the app 3x and it is still missing. I have to take photos first with my phone and then insert them. More wo...

Latest IOS App ‘bug fixes’ have created new bugs!

Since the last update a week ago, the app is crashing! Usually right in the middle of typing a question to a seller, which is extremely frustrating if a long paragraph has been typed in!

photo upload

I haven’t been able to easily upload photos since last night. Have updated the app twice, and it still gets stuck on the import screen and “add” doesn’t register, then the app crashes

Buyers can't purchase from mobile app

Has anyone found a way to fix this problem? My buyers & myself alike can't buy from the mobile app. & NO this isn't a digital item issue. I have items listed from toys, plushies, baby clothes, & much more. This issue is showing up across all categori...

Won’t upload listing. Photo error?

When I hit the list button it says it can’t because my photos are missing. I have 9 nice quality photos in my listing. Is this happening to anyone else? I have never had this problem before. I use an IPhone to list.

App will not let me log in

The eBay app will not let me log in. It keeps saying something is wrong. Whenever I try using Face ID it keeps saying they’re running into a problem. I’ve tried clearing the cache then deleting the app, restarting my phone and reinstalling the app to...

The app does not work.

I see a lot of complaints about the EBay app not working on IPad.Can’t comment on a one of them, not even a “like”. They added a $10 coupon to use the app- which I can’t login to, despite a relatively new & updated IPad. The app just crashes, when I ...

Now my iPad won’t work with your new app

You constantly mess about fixing what ain’t broken as a result my old iPad which works fine can’t load your new updated version.well done you have lost a customer who has been a faithful member from the start of ebay uk

Resolved! Please fix the app (10/07/2025)

Please fix the bug in this app please. Everything works fine but if the app is in the background and after an hour I decide to go back into it, it will just freeze and then close. I have to close the app and reload it everytime. Never used to do this...

Resolved! Everything up to date app still crashes

iPhone 16 pro max ios 18.5 and eBay app is updated as of 7/9/25 but yet app still crashes!

Gift card balance is zero

I’ll never buy ebay gift card no more .. i lost $150 card just now , it shows no balance and they won’t even accept the complaint no matter what . This is rubbish EBAY

Search result photos not matching items / listings on Ebay app Android

I noticed the past day or so that the images for listings in search results in the Ebay app keep repeating themselves. The listing titles and prices are in the correct order, but it's the same several images that keep repeating. When you click on the...