Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Something Wrong message

Having ploughed hundreds of messages from people getting this message when trying to log in to e bay app and the clear impression being it’s an e bay problem why hasn’t it been resolved. I’m frankly appalled that such a huge organisation can’t provid...

I am getting a message that says i must use a browser to apply business policies

I am suddenly getting a message on the app that prevents me from completing or creating a listing. It says I have to use a web browser to apply business policies. Why? I have business policies set and I've been creating listings successfully for two ...

Search Feature on Mobile App

When I search my active listings it won't show all items that match that search. For example when I search Levi's it only pulls up a 5 on the mobile app but If I go on the desktop site it find's the 17. I find it difficult to manage my inventory when...

Trouble with listing items and app

Why do i cant list an item it says that i have to list it on a website but when i get to the website it drops me to the app and nothing happens. Help pleasee.

App crash in Check Out

I have 1 item in my cart, it has a coupon that I clipped & added to clipboard, when I go to check out the App crashes. I've tried deleting the app and reinstalling but the same thing happens.

Auto Translation

ebay started to automatically translate messages sellers send to me. My phone is set to english, i am german and ebay keeps translating german messages sellers send me to english. How do i turn that off it annoys the **bleep** out of me.

Difficulty in updating

I can not update my eBay account for months now.

Unwanted items Showing Up In My Shoppin g Cart

For a few days now items have shown up in my shopping cart. Items that I didn't put in it. Also I get notifications of items I have viewed, that I have not viewed. Seems the glitch happens on my iPhone, not on my desktop. What is this all about?

Watchlist

There seems to be something wrong with the app when I go onto my watchlist the app turns off

Is there a way to go back?

I am fairly new to selling and use the app on my iphone to list. Up until a couple of days ago, I would upload pictures and it would suggest matches. I could list quickly that way. Now it has step 1 as describing the item before it attempts to find a...

App showing free postage when it is not

I’ve just relisted a number of items using Simple Delivery, buyer to pay. The App is advertising as free postage when it isn’t. When clicking through the postage is shown, however. This is likely to result in confusion and buyer complaints. Also, one...

As a seller I Can’t offer on a listed item

I have received an offer i countered and the buyer countered again, but then retracted his offer. Now I can’t offer this item to anyone else. What to do??

Nott lettting me open EBay, keep asking me to update then. Won’t update when I press ‘open’

can’t really improve On what I put in heading .

Selling - Orders number incorrect

For a while now I have had an issue where the number of orders on my eBay app are incorrect. I've tried unarchiving and archiving listings on both the app and the desktop site, but to no avail. Is anybody able to look into this for me? I'm not sure i...

Notification and image upload issues with the app on Samsung Galaxy S23s

Does anyone know if there is app issues spefically with Samsung Galaxy S23s? I've recently changed to one from a S20 which worked fine but the camera failed so i upgraded to an S23. My wife has had a S23 for a while and hers has never played the cach...