Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Cha-Ching Sound Not Working

My Cha-Ching sound when I make a sale is not working. It's not working on my new iPhone 14 (or my even my old phone which is an iPhone 7). I've done all of the troubleshooting steps including deleting and reinstalling the app that I've seen in other ...

New In App Offer is HORIBLE - PLEASE CONSIDER REVERTING

What's the point of having to choose a percentage? I don't know the calculations in my head, and usually go based on price. What is the point of making us enter a random percentage, just to see what the value is on the next page? Please let us enter ...

When relisting, Description keeps jumping all over

When im relisting an item, and I need to make slight changes to the new item...(shoe size, condition etc) the cursor keeps jumping to the bottom of the page (its a long way down too) so I constantly have to keep scrolling back up w EVERY new word or ...

app update

The new tool bar at the bottom is a pain. Change it back.

As of 8/4/23 the App will not load on my iPhone device. It’s been like this going on 3 days and I do

The app will not load and still no updates in AppStore.

I’m logged out after each app update

Everytime the eBay app is updated - which is every other day, I need to sign in to the eBay app on iOS. That’s really annoying as it also means I don’t get new notifications without knowing it while I’m logged off. I’ve tried uninstalling and install...

Can’t edit myCollection on App

The ability to edit an item in myCollection isn’t working. When I select an item, the arrow doesn’t appear for me to click and edit my item. It was working earlier today and then just stopped. I’ve already tried redownloading the app, but it doesn’t ...

latest iOS app - saved search new results are not displaying correctly

Running the latest version (6.119.0) on iphone. If a saved search shows "N" new items, I tap through and see the new items, and then tap back, the search still shows the blue pill and "N" new items. Until this update, the blue marker and number would...

Resolved! ios saved searches broken

saved searches are empty in latest ios app 6.120.0 actually all searches are empty!

How do you get rid of the garbage new format of the app?

Don't want the control panel, just want the drop down back.

Viewing items that I have saved using the heart icon

When I tap the small heart icon when viewing an item I want to save, I cannot view the item later

New Look to Mobile App

Good morning, Yesterday when there was the problem with search etc in the early morning I found Ebay had changed -updated I guess they would say- my telephone app. Theres no more red dot in the upper left corner when I have a message and no bar acros...

Is the barcode scanner portion laggy for you?

Ever since the new combo of image/barcode scan was introduced, the barcode option is very frustrating because for me at least, it is very laggy. It was always fast and immediate when I clicked the scan button before, but now it sort of buffers and ta...

Andriod app: Menu bar moved to bottom, hamburger menu gone

In my Android app, the hamburger menu was removed from the top of my screen and instead I have an obnoxious menu bar stuck to the bottom with 5 giant icons. This bar clings to the bottom of seemingly every screen and I don't know how to get rid of it...

Notifications on app won’t clear iphone

Starting the other day, when I go to my saved searches and look at new items it still shows the same count after I look at the items and go back to the list. At the same time, if I click on the notifications button and see what is there the count doe...