Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Resolved! Service unavailable zero size object

It sucks that EBAY keeps having these problems ! I've lost I don't know how many AUCTIONS ,that I was bidding on ?!?! you know why I can't get it fixed!?!?

Logging on to app

Can not log on to the app.

The app no longer works since last update

I am unable to access the iOS app since it updated yesterday. Opening it brings up an "Oops! Something went wrong" message.

App Not Working

Ever since the new update the app isn’t working just says Oops something went wrong how long will it take to fix this, it’s been like this for nearly 2 days now.

Moi l’expérience

sold a phone to a customer in Italy. The phone was shipped and the customer received it on 20/10/2023. On October 26, the customer opened a dispute on eBay, claiming that the phone was defective and had a camera issue. I disputed this claim, stating ...

App won’t load while on cellular service- only loads while on Wifi.

I have dealt with this for a while - upgraded to a new iPhone yesterday as a last resort- problem persists- while at home or on wifi the app works as expected- when I am not on a wifi service but cellular only the app will not load - I have 5g - a ne...

eBay app started to show all the negative feedback over the years, instead of past 12 months

Just found out that eBay mobile app started to show all feedback of my store. In past, it only showed those left in past 12 months. Now it is still only counting the ones in last 12 months when calculating the feedback percentage. But if you click th...

Can’t log in on app

I updated the eBay app and ever since i can’t log in it just says ops something went wrong. I can’t use eBay website that will let me log in but do nothing else

Can’t Log In Using EBay App on iPad

I was able to log into eBay using my iPad for years but this past 10 days I have been getting an error message saying my credentials aren’t correct, even though they are. EBay advised i delete and reinstall the app. This worked for a few days but now...

Can’t log into app “something went wrong”

I can’t log into the app. It’s worked fine for years but last night I couldn’t log in and still isn’t working. I deleted and reinstalled the app. I’ve changed my password. It still doesn’t work. I can log into my safari on my computer and iPhone web ...

Replies to feedback not shown in app

Why aren’t feedback replies shown in the app? As more people use phone apps to browse and buy on eBay. Feedback is important to buyers however it is equally important to sellers and any negative feedback is likely followed up with a reply which canno...

Unable to log in

I have recently updated the eBay app & ever since I am unable to log in using my Touch ID. But when I use the website it logs in fine. I have tried uninstalling the app & reinstalling the app but nothing is working I have literally ran out of ideas o...