Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Resolved! Ebay app constantly crashes and why!

OK this was driving me mad, only started last few weeks. Works fine on Samsung galaxy s20 but run the app on my Samsung galaxy tab s6 it constantly crashes when I click most items. Worked it out this morning it's because the tablet is in landscape mo...

User avatar by Pathfinder
  • 5522 Views
  • 6 replies
  • 2 helpful

Can’t select payment option on app

Suddenly, I was asked to select my payment option when bidding on an item. I tried. But after trying to select PayPal on BOTH my iPhone and iPad, the keyboard wouldn’t appear and I couldn’t access my keychain to log in. What did you do to the app thi...

User avatar by Rising Star
  • 257 Views
  • 2 replies
  • 0 helpful

Can’t get sold notifications on iPhone 12 (2023)

I have tried everything. I can’t get the cha-ching notification anymore presumably after a recent eBay app update. I do get other notifications like when an item I’m watching ends soon. I have sold listing notifications turned on through the app, I h...

Not Receiving Notifications on my iPad

For about a month now I don’t get any notifications on my IPad. Anyone else having this issue with the iOS version? All my settings are turned on. Hope someone can fix this because I always got notifications from my iPad before they came through on m...

User avatar by Adventurer
  • 121 Views
  • 1 replies
  • 0 helpful

Unable to make new listings or alter drafts

We have been having issues with opening draft listings, sell one like this… any new listing on iOS. Basically we cannot list anything. We get “unable to open draft” “Error 402”. Has anyone else had this problem and does anyone know how to fix this. W...

User avatar by Adventurer
  • 80 Views
  • 0 replies
  • 0 helpful

Unable to make new listing or alter drafts

We have been having issues with opening draft listings, sell one like this… any new listing on iOS. Basically we cannot list anything. We get “unable to open draft” “Error 402”. Has anyone else had this problem and does anyone know how to fix this. W...

User avatar by Adventurer
  • 130 Views
  • 0 replies
  • 0 helpful

Resolved! Unable to open draft Error: 402

HelloI am international sellerI have problem from my Iphone I can’t use myUnable to open draftError: 402 and I can’t use option on the app (not working) Sell similarI updated my Ebay app and still not working EBay please help

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