Mobile Apps

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Ebay app is sucking for both image and barcode search results... at least for me

I swear the app used to be decent for image search but lately it might return a couple matches but mostly stuff that looks nothing like what I image searched. Also with the past few days, the barcode scanner is returning ZERO results or maybe just on...

Sign in with eBay app

I'm trying to sign in to my account via my laptop, which is running Chrome on Windows 11. The browser page says "Sign in initiated" but the circle inside the mobile phone icon just continues spinning. And, I don't get anything about sign in on my pho...

App crash while setting price for a listing

Won’t able to let me list. App frozen while adjusting the price.

Not receiving notifications via eBay app on iPhone

Hello, I’ve been using the eBay app without issue for years, but appears a few months ago when major updates were done to the eBay mobile app, I stopped receiving notifications. I rely heavily on push notifications for immediate response/action on my...

Resolved! Opening the ebay mobile app🤔

I keep trying to open & use the eBay mobile app. Every time I open the app. I get a pop up on screen saying something like “Please update to the newest version of the ebay mobile app. So I press update, it then directs me to the eBay app on the App S...

App shows phantom offers

My mobile app shows offers, but when I click there are no offers. Ranges between 2 and 4 offers, which aren't there. Same thing on my husbands phone/app. I'm afraid we will miss "real" offers becuase I'm starting to ignore these notices. I've tried l...

WARNING: Promotion fees being overcharged when listings are created.

If you create a listing (new or relist) and enable promotions on the Android app, even if you enter the min of 2%, it can randomly change to one of the much higher default rates listed. I was wondering why I was still getting high fees on items sold,...

App lost

After your update app fell off phone. In my App Library it only allows open but not download to reinstall on screen. Help?

PayPal harder to use

eBay has suddenly made it more difficult to select and use PayPal to pay for an item. In eBay, selecting PayPal no longer takes you to PayPal to select your payment preference. You now have to set a preference in PayPal and that becomes your default ...

Accepting offers and buyer not being notified

I have accepted two offers on my items and both listings stayed up for anyone to still be able to buy and make offers, and the people who I accepted the offers from, did not get notified that their offer was accepted!! How am I supposed to sell thing...

Change communication to HTML

Unable to find link to change settings to receive HTML emails

Pre-typed Seller's feedback

Until a few days ago, I could just click on 'positive' and submit the feedback which I used last time. This saves tons of time when giving a positive feedback to multiple buyers. This seems to have gone now and I need to re type a positive feedback t...

Resolved! Can’t update app for iPhone 8

What highlighted errors?

Scheduled listings not showing up

After creating scheduled listings, they're not showing up. After created, It states that the listing is successful but when I go back in to look at them all they're not in the scheduled tab But when I created them it asked if I wanted to make another...

Change log

1-I've tried sending an email to the android support email on the google play store, just to get an automated message about the mailer not being monitored."androidhelp@ebay.com"Why list an email if it's no longer in use? 2-I've noticed that your andr...