eBay is Removing BAD Reviews and Embellishing Sellers Ratings

[bearlover69]

I had a Feeling eBay was going to Remove my Review- It's Not the 1st Time.
I'd also like to point out that the Seller asked me to leave a Good Review without Mentioning the Refund!

"We are sorry these did not fit your vehicle.
We will issue a refund right away and you do not need to return them back to us.
We hope you are satisfied with our service and are able to leave positive feedback with no mention of the refund.
Thank you and again we apologize for any inconvenience."

"We refunded for the entire purchase price.
We do not charge for shipping, as stated in our listing.
Any other fees would need to be taken up with ebay directly.
I apologize for any inconvenience."

[bearlover69]

The Seller did Not Volunteer the eIS.. 
You guys are enough to make a person, Rip Out All their Hair - and end up in a Nuthouse!

And I could have got Brake Pads in this Country, but I wanted to pay the Cheaper Price- Was that really the Issue?

I guess if you can't say the Truth - without saying something Bad, You can't say anything at all.

[wastingtime101]

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@bearlover69 wrote:

The Seller did Not Volunteer the eIS.. 

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I'm not sure what "volunteer the eIS" means. You said in your first post that the seller sent the refund voluntarily with no need for you to return anything. Is that not what happened?

[bearlover69]

NOT wastingtime101
Nor, picking a fight with an ugly person that has nothing to loose!

[pjcdn2005]

@bearlover69 

The seller unintentionally caused the problem because when you contacted them they should have told you to open a return rather than refunding you.  If  a return had been opened first eBay would have refunded you in full because it was sent through the eBay international shipping program (EIS).  They may have required you to send the item to them but they would have paid for return shipping.  Imo since seller did refund you the portion that he received from you, eBay should still refund the international shipping to you so that you are made whole.  I don’t think that giving you a coupon is the same as being refunded.

As far as the feedback being removed, eBay does usually do that when the EIS is involved.  In reality, it isn’t the seller who owes you the money, it’s eBay who owes it so the seller should not be the one receiving bad feedback.  I’m not that familiar with the guaranteed fit program but it’s possible that eBay is at wrong there since their chart showed the part would fit.

[pjcdn2005]

You are really aiming your anger at the wrong person.  @wastingtime101  Isn’t trying to argue but trying to understand what happened.  

[wastingtime101]

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@pjcdn2005 wrote:

 @wastingtime101  Isn’t trying to argue but trying to understand what happened.  

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You are correct @pjcdn2005 . I am trying to help and in order to do that we need to know what happened.

If we could understand what happened exactly then we could help the buyer with any potential recourse or steps dealing with eBay CS to get a refund. And if that's not possible then at minimum we could determine what happened to help the buyer avoid a repeat situation.

I agree with the assessment that buyer contacted seller and seller voluntarily refunded in full through "send refund". If it was done through a cancellation eBay would have refunded the international ship cost automatically.

If the buyer prefers to take their anger out on us I'm happy to exit stage left and let them be angry instead of find a solution. It's not my money. 🤷

[bearlover69]

YES!

Exactly right, the Seller should have advised me to Open a Return for "Not as Described" - But they had taken it upon themself, to Issue the Partial Refund- Blocking My Ability to Open a Return.
I though I was being Respectful by contacting the Seller to see if we could come to an Amicable Solution to the Problem... I guess that was MY Downfall.

I didn't like the Seller's Request, that I Leave Positive Feedback, and Requested that I be Deceptive - and Not Mention Anything about the Refund!

When I reviewed the Video for the "Fitment Guarantee" it says "Return and Full Refund".
That is what the Seller should have advised me to do; Perhaps, eBay would have Honored their "Guarantee".

The "Fitment Charts" leave a Lot to be Desired- as I've seen FREQUENTLY; Parts that Do Not Fit my Vehicles, yet it says they do.
Most Often, I point it out to Sellers - and I Do Not Buy;  Yet; Despite My Efforts to Circumvent another "Mistake" - Sellers, Completely Disregard my Warnings and Continue with their Listings- which is also the case with this Seller. It's Entirely Possible, this very "Mistake" could have happened Many Times Before. Removing My Feedback; Removed my "Buyer Beware Warning".

By leaving my Feedback, I don't think I was being Vindictive; That is what happened in this Transaction- and my Review was TRUTHFUL in my Opinion. The Seller could have made Clarification in the Feedback Reply, could they not have?

I stand by my Statement: eBay is Removing BAD Reviews, and Embellishing Sellers Ratings.

I've Said before: eBay "Used to be my #1 Store" - Now it's an "Only if I can't store". 
In this case- "Only if I can't get them for a Better Price"

Turns out I end up Paying More - because the Limited Time Coupon is Expiring - and I Won't be Forced - to Buy something on eBay!

The Seller Lost Money
I Lost Money
eBay is the Victor of a Misleading Advertisement- their "Faulty Fitment Chart".

[soh.maryl]

Per eBay's Money Back Guarantee for buyers, all that you needed to do was to open an item not as described case.  The seller would have been required to send you a prepaid return label and to refund in total when the item was received back to him.  

[bearlover69]

You stated the Seller Volunteered to Refund the eIS - No they did not.
The Seller said they sent a Refund.  YES, they Volunteered to send a "Partial Refund" in my Opinion.

The Seller Initiated the Refund -   and I was Left in the Cold for the eIS,  because they Slammed the Door Shut on me.

The Comment wasn't meant to be taken Personally
I thought this was Explained fairly well.

Yet the other Participant in this Conversation, whom has "Nothing to Loose", seems to think - Because a Seller has a Listing that says "Buyer Pays for Return Shipping" that it is MY Mistake or Responsibility to Make it Right - by Mixing Up a Few Words-saying  "Doesn't Fit", is  BUYERS REMORSE!  
The Most REDICULOUS Statement I've seen yet!

[bonjourami]

"Yet the other Participant in this Conversation, whom has "Nothing to Loose", seems to think - Because a Seller has a Listing that says "Buyer Pays for Return Shipping" that it is MY Mistake or Responsibility to Make it Right - by Mixing Up a Few Words-saying  "Doesn't Fit", is  BUYERS REMORSE!  
The Most REDICULOUS Statement I've seen yet!"

I didnt say 'doesnt fit' is a remorse return, Ebay did.

eBay; Yes, does not fit is a remorse return. If you have a no returns policy you will have a choice to accept (buyer paid) or decline. If you have a buyer pays returns policy and you accept the buyer will pay for return shipping.

[bennotbill]

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@bonjourami wrote:

If you used doesnt fit as a reason for the return, that is a remorse return, and the buyer is responsible for shipping. And your feedback was removed because a remorse return is at the sellers discretion,he didnt have to refund you.

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I don't know if it's different in the States but a while back on the UK forum there were a lot of part sellers complaining about "doesn't fit". Apparently things had changed and in car parts with their "guaranteed fit", "doesn't fit" was no longer a change of mind/remorse return but came under not as described. Which considering the "guaranteed fit" made sense.

Whether that change still remains in the UK, or perhaps was a test that may have been rolled out everywhere I don't know.

[stainlessenginecovers]

Did you know that the S40 has a 4 lug and 5 lug option, and the pads are different? That lug is your car?

[bearlover69]

If someone asks what is Wrong with the item.. in this case it's Brake Pads-
Wouldn't you think it's Acceptable to say they "Don't fit" / They are Too Small.

Brake Pads are Specific for Vehicles. 

How can this really be a Buyers Remorse when I Buy Something that is Supposed to Fit and a Seller Sends Something that Does Not Fit?
 Especially when eBay is stating with their "Fitment Chart", that they do?
 Mixing Up Terms - is Really Petty!

The Problem was - They didn't Fit
They were Too Small....

Gosh, I guess it's a Good Reason to leave eBay if they have Sellers that are Taking Advantage of Customers for Petti Reasons, and "Playing the System"!
And it seems to me - it was played quite well.

So who pays for the Return Shipping if the Seller has an Item that is Not as Described and it's sent back...
Does eBay Absorb the Whole Loss?
How many times can a Seller do this?

[bearlover69]

Yes, I'm aware there are 5 lug and 4 lug rims. 
you claim the Pads are Different - I'm Not Disagreeing.
What does it matter if I have 5 or 4 lug Rims?

Please continue with your point.

[bonjourami]

All you had to do was file an item not as described case. Meaning the item was promised to fit and it didnt. In a not as described case, the seller pays the return shipping.Not sure what you mean by how many times a seller can do this? if a seller has had too many item not as described cases opened against him, he will be on Ebays radar for suspension. Remorse returns dont count.