- last edited on by
kh-jean
I had a Feeling eBay was going to Remove my Review- It's Not the 1st Time.
I'd also like to point out that the Seller asked me to leave a Good Review without Mentioning the Refund!
"We are sorry these did not fit your vehicle.
We will issue a refund right away and you do not need to return them back to us.
We hope you are satisfied with our service and are able to leave positive feedback with no mention of the refund.
Thank you and again we apologize for any inconvenience."
"We refunded for the entire purchase price.
We do not charge for shipping, as stated in our listing.
Any other fees would need to be taken up with ebay directly.
I apologize for any inconvenience."
Also asked me to leave Positive Feedback - and Not to Mention the Refund!
I was trying to be "Respectful" by "Contacting the Seller 1st"- Letting them know, there was a Problem. To See if there was an Amicable Solution.
I've seen COUNTLESS Listings, where the Seller asks "Please Contact US 1st" if there's a Problem - before Opening a Case" and the "We'll Make it Right" Phrase!
I've seen-Numerous Comments from Sellers whom say "You didn't contact us 1st to Make it Right....
THIS WAS THIS SELLER'S BIG CHANCE and they TRIPPED and FUMBLED TERRIBLY !
I Think I Know Why = Now!
I also did a Search of the Sellers 4 Additional Brake Pads Listings, that are supposed to fit my car. I let them know; I thought they too were Incorrect. - I thought I was Being COURTIOUS!
I thought if they REALLY Wanted to "Make it Right" they might Offer A Replacement. NOT!
They still have them listed, for the same vehicle?
take Note of the "Breath Easy Returns" Claim!
These were the 1st 2 messages to the Seller:
Hello My Friend,
I have just got this order today.
I ordered a Set of Pads for the Read of My Car - 2009 Volvo 40 <a>2.4l.<;/a>
The "Fitment Chart" said these fit my car... but they are much smaller."
I believe it's possible that you have this part listed for the wrong year.
These do not fit my 2009 Volvo S40 2.4L
I believe they fit: 00 - 04 Volvo S40 which has smaller pads in the rear than the front- as shown in this sellers listing (Pic)
These pads are too small for my 2009 Volvo S40 2.4L as indicated in the fitment chart.
Can you please offer a Return Shipping Label?
I think I was also being TOTALLY HONEST in My Review.
eBay's Policies or Not ...
If someone considers it a Scathing Review.. they should put the Shoe - on the Buyer's Foot!
No Good Deed has Gone UnPUNISHED!
If the Seller has Learned Nothing from this, they are Destined to Repeat the Same Mistakes.
@ittybitnot wrote:The seller would have been required to send you a prepaid return label and to refund in total when the item was received back to him.
@soh.maryl
Not this time. It was an EIS sale. eBay is supposed to handle the whole thing, but it was thwarted because the seller refunded anyway????? What a mess!
The seller proactively refunded without requiring a return. I'll bet that seller thought the buyer's international shipping would be refunded automatically by eBay. Actually, the seller has to jump through hoops to even see the buyer paid international ship costs because they're not shown on the order details page so the seller may not have even thought about it. From their end they refunded in full. I'm sure the seller had no idea it would create an issue with international ship costs. I'd wager most sellers would have no idea.
All that said, I spotted this in the MBG last week and thought of this thread. It took me several days to find the time to locate this thread again.
Apparently sending a site credit voucher for the ship cost is right there in eBay's policy. I would, however, be very interested to know what kind of expiration date eBay put on the OP's credit. From what was said, it sounds like it was valid for only a week?
OP's screenshot shows refund issued Jan 31, then OP posted here Feb 5 saying credit for eIS shipping was expiring next day. If eBay is going to issue site credit in situations where they cannot issue a refund then, in my opinion, that credit should be good for a minimum of 30 days, if not longer.
Also of note: I've seen eBay do a lot of eIS return shipping label refunds through PayPal (buyer pays return ship upfront and eBay reimburses through PayPal), so if the OP had paid with PayPal it's possible they would have been able to get a refund that way instead of a site credit? That is pure speculation based on other anecdotal evidence. We have no idea what went on between the buyer and customer service on this one.
