Seller not responding

[eireguitarhands]

Bought a service that the seller advertised as "same day" and would be emailed within 24 hours. Three days later and several messages sent including a request for refund have netted absolutely no response. The ad says 'returns not accepted' and if they won't respond to messages, does that mean I am out the money I paid for the sale?

[azaz_8302]

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@eireguitarhands wrote:

Bought a service that the seller advertised as "same day" and would be emailed within 24 hours.

The ad says 'returns not accepted' and if they won't respond to messages, does that mean I am out the money I paid for the sale?

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Yes. eBay policy states: 

Electronically delivered goods can only be listed by eBay approved sellers and must follow our policy.

PayPal concurs, but your card issuer does not agree. If you file a chargeback, your seller will pay an additional $20 on top of your full refund.

[lady_madonna]

@eireguitarhands 

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”

[mudshark61369]

@eireguitarhands,

Unfortunately, you have been scammed, and there is not much you can do about it.  Digitally delivered goods are not protected by ebay, unless the listing includes you receiving a physical item like a letter with the codes, or activation key, which has to have tracking.  Neither PayPal or a Card provider will protect you either, since there is no way to prove you did not receive something.  On the listing page there is probably a notice stating the "item" is not protected by the money back guarantee. 

As the previous replies state, only ebay authorized sellers should be listing digitally delivered items. The link below, which is for sellers does tell you where you can find the items listed by authorized sellers.

https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy...

[eireguitarhands]

Thank you all. The seller finally responded today, saying she'd emailed me the document several days ago, and resent it with proof showing it had been sent. I had checked everywhere but there was no sign of it. Guess it disappeared into the wilds of the ether. So glad I didn't write a bad review. Thanks again!

[12345jamesstamps]

Dispute the sale on your credit card. That will win. Ebay doesn't like this but you usually win.

Ebay does not get involve with dispute on your credit card but you will get the charge back.

It worked for me. On the negative sell...I had one I lost...sold something to a person in Cyprus 

with tracking but he did a dispute from his bank and I lost...plus the bank charged me an additional $20.

[eireguitarhands]

Update: I had sent several messages saying I didn't receive it, it wasn't in my spam folder, etc. After no response for four days, I asked for a refund. Then I got a response saying they'd sent it, and they sent it again. I thanked them and wrote a positive review.

What did they do? They blocked me. 🤷‍

[amsauravc]

Hello, I purchased the iPhone 12 through eBay and have yet to receive it. I sent a message to the seller 5 days ago but have yet to receive a response.

[amsauravc]

Hello, I purchased the iPhone 12 through eBay and have yet to receive it. I sent a message to the seller 5 days ago but have yet to receive a response.

I need the iPhone 12 IMEI number in order to file a FIR with the police and, if possible, obtain a duplicate iPhone bill.

[gator08041971]

Might not hurt to create your own thread while you are at it and not hijack one from 2022.  I wonder why the site Ai isn't locking down threads after 30 days or something??  Been a LOT of them being necro'd from the ether lately.

[pjcdn2005]

When is the estimated delivery date?  The day after that date you can go to your purchase history and open an item not received claim.

[broto_64]

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@gator08041971 wrote:

Might not hurt to create your own thread while you are at it and not hijack one from 2022.  I wonder why the site Ai isn't locking down threads after 30 days or something??  Been a LOT of them being necro'd from the ether lately.

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I concur with that statement, I find it annoying as I don't pay attention to the dates, to invest my time and get involved in a thread just to find out it's from years ago... I wonder if the powers that be can make what you suggest happen?
My vote would be 60 days no action, close it.
But whatever works...

[reallynicestamps]

@amsauravc 

ZOMBIE THREAD FROM 2122.

The problem with zombie threads is that the information and advice may be out of date and no longer correct.

Start your own thread.

This post was about a digital service which is not covered by eBay's Money Back Guarantee.

A phone is covered.

You are also covered by Paypal and the credit card you used to pay.

But start with the MBG.

[kh-shakhib]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.