Ask a Mentor

Forum Posts

Sorted by:

Refund on a preorder

I’m trying to cancel an item that was preordered months ago but it wont allow me cancel my order. Any suggest?

I used the shipping tool to calculate charges for an item The customer selected the same USPS Ground AdvantageHe paid $3.71 but the calculator for me if saying $4.51 Why is there a difference and how do I resolve it.Than you Kathy G.

Oops something went wrong

Trying to buy an item I was offered, but cannot even get to the check out screen, says oops something g went wrong

Seller level

Is there any way to get forgiveness for what amounts to some beginner mistakes. I was given 5 deficit transactions for making basically 2 "mistakes" now I can no longer promote and have virtually no traffic or sales. I'm on the verge of pulling out o...

Seller (me) found out buyer is in the same city.

Was curious if theres a way to change from shipments to drop off to cut costs or if its even possible

Tracking number

I put down the wrong tracking number how do I change it

Change shipment from shipped UPS to Picked up

Buyer chose UPS then contacted me and picked up. I accidentally marked as shipped. I was able to unmark it as shipped but now I don't have an option to mark it as picked up. Can anyone help me with this?

I need to talk to a human being about fruad. Every number leads me to the same useless auto call

Essentially, I’ve filed a claim on this issue and have not heard back IN 2 MONTHS. I’ve lost almost $400, and my laptop is with some random person across the nation because of shipping issues beyond my control. I messaged the buyer multiple times, wi...

Fake Buyer Accounts

Hello everyone. I've had an issue with two buyers today who tried to buy the same pokemon card within a 3 hour period.The first buyer purchased the card at a fixed price and paid the shipping fee. Then I purchased the label with their funds, and that...

Update Listing

I sold an item but found out buyer was local so we arranged pick up versus shipping. How do I update my listing to reflect delivered so I can get paid since ebay is holding my funds.

Seller will not process return

I ordered a item from a seller but the item shipped was not item received. I started a return but the seller asked how he could make it ok. So I closed the return and the seller will not respond now at all. I can not find a way to contact ebay to hel...

Had anyone actually contacted a live person for help? If so.. how can I contact a live person

I need help contacting a live representative. Can anyone help me with that?

Blocking Sellers

It’s time eBay adds an option for buyers to be able to block specific sellers. If sellers can have legitimate negative feedback removed without investigation or inquiry into the buyer’s experience, then it’s time for eBay to allow buyers to block sel...

Do Authentication Returns hurt your seller account?

Sold a new handbag for $800+, the buyer wanted to cancel the order about an hour later due to not arriving on time. I messaged her and asked what date she needed it by, and offered to do expedited shipping if she was willing to not have the original ...

Unable to get help with an IT issue

This is day four of my trying to get an IT issue resolved. Every time I call the help line I have to go through the entire process of getting to a live person then finding out after explaining my problem over over and over and jumping through all the...