Ask a Mentor

Forum Posts

Sorted by:

Customer paid for shipping and the item costs far more to ship than he paid

Buyer is in Puerto Rico and the cost to send the item to him is 3 times more than what he paid when he purchased the item. I sell with buyer paying shipping costs. How do I make things so he pays the difference for the shipping. I am not willing to p...

Payment won't go through

Help with a fishy buyer - concern about buyers authenticity.

Hello. Yesterday I sold several hundred dollars worth of items to a buyer who asked me to throw in an unsold item for free. As I was considering the request, I looked up where he was from and his location was shown as being in Brazil. When I looked a...

Seller promotion markdown sale doesnt work

I cant create marketing promotion markdown sale for a few weeks now. It turned out no items to be selected and then it cant complete.I was wondering if the there is something wrong with my account or wrong platform.

Cancellation

We order the TV about two weeks ago and not only has it still not been shipped but we are not interested in it anymore and we just want our money back.

I had a postal issue. Item came back.

Now it says delivered to me. I need to create a new invoice and shipping costs. Buyer paid for item and shipping the first time. Buyer wants to reimburse for 2nd shipping cost.

advanced search with strange symbols

when i use advanced search , other searches appear above search pertaining to previous searches , which is normal . But the suggested searches have a left and right arrow beside them , which brings up search results that have nothing to do with the i...

double chared my card

Resolved! Waiting for Payment, Buyer wants Invoice, items included on invoice no longer valid for sale??

So I am a very infrequent user of Ebay, my last account was deactivated because of inactivity, let alone seller and just had an offer on an item I accepted. The item is in "waiting for payment" status on the sold page, but there is a message undernea...

Resolved! item not as described

the item i received was not as the sell described. they offered to refund part of what i paid. is here any way i can get the whole amount. i just dont think it was fair. help.